by eggsurplus

Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SugarCRM or SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

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#35 - I'm not able to download the new version for my upgraded instance.

Closed Bug? created by crmcasapfa 6 years ago

Hi!
I'm not able to download the new version for my upgraded instance.
When I click on the download page through my account, it gives me the following error.
"The add-on either no longer exists or never has."
How ca I solve this?
Thanks!

  1. crmcasapfa member avatar

    crmcasapfa

    6 years ago

    Hi!
    I'm not able to download the new version for my upgraded instance.
    When I click on the download page through my account, it gives me the following error.
    "The add-on either no longer exists or never has."
    How ca I solve this?
    Thanks!

  2. eggsurplus member avatar

    eggsurplus Provider Affiliate

    6 years ago

    That's a bad error message. Basically what has happened is that the trial expired and we were unable to process the card to make the payment. We did send out an email to you about how to fix it. You can go to your Purchases and under the Purchase History tab for that order click on the Update Payment Info link to update the credit card information. Once payment is able to be processed you will have access to all of the downloads.

    Feel free to contact us if you need any additional assistance.

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