by eggsurplus

Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SugarCRM or SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

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#3228 - blank fields

Closed Bug? created by jdwhatup Verified Purchase 2 years ago

all of the sudden my users cannot see any of the fields in the lead module that are assigned to a particular security group

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    2 years ago

    Anything recently change either in your CRM or on the server? Could file permissions got out of line? Is there a custom layout for that security group?

  2. jdwhatup member avatar

    jdwhatup Verified Purchase

    2 years ago

    correction they can see edit fields, but not detail.

  3. jdwhatup member avatar

    jdwhatup Verified Purchase

    2 years ago

    I went ahead and unchecked sync to detailview in studio within that layout save & deployed then rechecked it and it now works.

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      2 years ago

      Interesting. I wonder how it even got to needing that, but at least you have a solution. Going to close this out for now, but feel free to follow up if it pops up again. Haven't heard of an issue like this before.

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