by eggsurplus

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#32 - Select PopUp Doesn't Select User

Closed Bug? created by bash3r 6 years ago

After I create a Security Group, under Users or Roles, I hit Select, then in the popup I see my users/roles. I select them, the popup goes away but my selection is not listed under the Users or Roles, its like its not passing my selection from the popup window to my main window.

Please advice.

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    6 years ago

    What version of SugarCRM are you running? I'll need to try to recreate the issue.

  2. cbonillo member avatar

    cbonillo

    6 years ago

    Jason, I have just installed SecurityGroups - Premium Edition (v. 2.6.3). My SugarCRM version is 6.5.9.
    When I select one or multiple users from popuplist and press Select button, my selections are not shown in Users panel.
    Cristobal Bonillo

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      6 years ago

      Just tried the following on Chrome on a blank install:
      1. Created a security group
      2. On the group's user subpanel clicked "Select"
      3. Clicked on a user's name - subpanel refreshed with that name
      4. Clicked on "Select" again
      5. Checked 2 users and clicked on "Select" - subpanel refreshed with those names

      What browser are you using? Do you have any other customizations, modules, and/or themes installed? Can you try running a Repair/Rebuild?

      When you select a user it should send that back to the server and then refresh the subpanel. If that is failing, you may be running into an ajax issue with the root cause being a file permissions issue. When you are in Studio moving around doing you see a lot of "undefined" errors that pop up on the upper part of the screen?

    • cbonillo member avatar

      cbonillo

      6 years ago

      Jason, I have tried on Chrome and it works, but with Firefox 18.0.1 for Ubuntu 12.04 does not work.
      I have also tried Quick Repair and Rebuild, Repair Relationships and Rebuild Roles, but it does not work on Firefox.
      I have not any customizations.
      I don't see any "undefined" error in Studio.

    • cbonillo member avatar

      cbonillo

      6 years ago

      Thanks for your fast reply!

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      6 years ago

      Thanks for that info. I was able to reproduce on Firefox 18.0.1. Until I can figure it the cause, there is an odd workaround that seems to work (at least by selecting 1 user at a time, didn't try on multiple yet). Edit the group and save. Then immediately add the users as desired.

      Otherwise, going to each user and adding will work or directly in the db in the securitygroups_users table.

      I'll try to get this figured out as soon as possible. Thanks for following up!

    • cbonillo member avatar

      cbonillo

      6 years ago

      Ok. I will use this workaround. Thanks.

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      6 years ago

      Confirmed that this issue is due to the AjaxUI. You can add Security Suite to the list of Ajax disabled modules by going to Admin->System Settings->
      Configure AJAX User Interface. I'm currently working on a solution to automatically do this, if possible.

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      6 years ago

      Fixed in the 659_Premium_SecuritySuite_264.zip release and going forward. I've had to just add it to the list of modules that should disable ajax support. Manually fixing through the Admin interface as described above will also fix the issue.

  3. cbonillo member avatar

    cbonillo

    6 years ago

    Jason, I have disabled Ajax for Security Suite and it works. I am also downloading 264 release to test it. Thanks.

  4. cbonillo member avatar

    cbonillo

    6 years ago

    I have also installed 264 release and it works.

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