by eggsurplus

Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SugarCRM or SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

Free 30 day trial
Try it Now

By clicking you consent to share your profile with the developer

#2433 - Error: Key does not exist.

Closed Bug? created by richardjenkings 5 years ago

Dear all,

we are using SuigarCE 6.5.17. and have the SecuritySuite Module installed for quite some time now. Regarding some security issues, we decided to secure our server with VPN, The old licende key was discarded and we bought a new one (like 2 hours ago).

When we try to validate the key, there is the error: key does not exist. First we thought there may be no connection to your server, but when I try to validate the old one i get the error: Failed: Subscription was cancelled. Please purchase a new licence on SugarOutfitters to continue usage.

Any ideas?

Thanks in advance!

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    5 years ago

    Can you make sure that the new key does not have any extra spaces at the beginning or the end? Since you are able to get that message with the old key you should be good to go. I will email you the correct key directly to be sure.

  2. eggsurplus member avatar

    eggsurplus Provider Affiliate

    5 years ago

    Also, do install SecuritySuite again. The old version may have been a different plan.

  3. richardjenkings member avatar

    richardjenkings

    5 years ago

    Thanks for your response.

    The SecuritySuite Version is actually version 2.7.4 (installed June 2014) so I guess this might be the problem. Can we just install a newer version and use the old options?

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      5 years ago

      The 2.7.4 version will be fine. The bigger issue is that there is a monthly and a yearly plan. The older versions required installing the package from the correct plan. To resolve your issue, just find the 6.5.17 package in your downloads from the trial that was just started. All of your settings will remain.

    • richardjenkings member avatar

      richardjenkings

      5 years ago

      Hello, we tried your solution and everything seems to be fine!

      Thanks for the very good support!

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      5 years ago

      Great! Glad that was fairly painless. Closing this out for now.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
Rating
  • "SecuritySuite was a very good addition to our SugarCRM implementation helping to integrate different functional teams with strictly specified roles."

    Read More Reviews