by eggsurplus

Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SugarCRM or SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

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#2299 - Cannot Validate Trial License

Closed Installation created by vanessahoffman 3 years ago

I have downloaded and installed the SecuritySuite. When I enter the key, I get a window pop-up stating "Error: null"

  • I am logged into SugarCRM as an administrator
    -I am logged onto the (only) SugarCRM server as the domain administrator
    -As the domain administrator, I have full access to all files and folders
    -Just in case, I have confirmed the security to the SecuritySuite directory and I have full control
    -I have confirmed that there are no spaces before or after the license key
  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    3 years ago

    This can happen if php_curl is not enabled on the server, if your server cannot connect to sugaroutfitters.com, or if config_override.php is not writable. Can you check those items and then try to revalidate the license, please?

    • vanessahoffman member avatar

      vanessahoffman

      3 years ago

      Thank you for the fast response!

      I did have to enable php_curl. The server can get to SugarOutfitters.com. config_override.php is writable.

      I tried to validate the key again and now I get a error stating... Error: Public Key Does Not Exist

      What else can I try?

      Thanks!
      Vin

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      3 years ago

      That's a great sign! We must be getting closer. Unfortunately, this new error means that the install didn't work correctly as it can't find /modules/SecurityGroups/license/config.php. Can you try installing again without uninstalling prior?

  2. vanessahoffman member avatar

    vanessahoffman

    3 years ago

    I had to uninstall but I did so without removing the tables. I re-installed and was able to successfully validate my key. Thank you so much for your help!

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      3 years ago

      Glad to help! Closing this out for now, but feel free to follow up as needed.

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