#1788 - Assigning multiple groups
I want to assign a user to multiple groups, but each group has a different view. I need to assign the view based on the group that has the most privileges. Currently, the user is assigned the view of the lesser group.
The scenario: Group 1 is an Agent group and group 2 is a Supervisor group. I want the Supervisor to have full access of all Agent cases, but showing the Supervisor view. Right now, if I assign both groups to a user, the Supervisor has the Agent view, which is missing fields that are reserved for the Supervisors.
There are 3 different groups that will have this type of access, and none of them should be able to see cases that are not escalated to their group. Escalation to new groups is handled by the Supervisors for each group, and a logic hook is used to show the new groups Supervisors and then the Supervisors will handle assignment.
Is this all possible?