by eggsurplus

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#1779 - installed package and sugar got the white screen

Closed Bug? created by solucoesemcrm 3 years ago

hello, I'm using Sugar Suite 7.3.1 version (6.5.20), the 6.5.20_SecuritySuite_Full-Edition_v2.9.1.zip downloaded file and performed the installation at the end to return to the module loader Sugar presented the white screen, log in sugar and apache there is no error reported.
Look soon return

João Carlos Moreno
Soluções em CRM
Brasil

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    3 years ago

    Hello João,

    White screen tells me that there is a file permission issue. First address that then try installing again. Here is a script that I recommend for fixing permissions: http://www.shanedowling.com/sugarcrm-permissions-script/.

    Hope that helps!

    • jcmoreno member avatar

      solucoesemcrm

      3 years ago

      no result yet, manages to reach the login screen, at the bottom there was a message from the security suite serial tried to enter the login and the screen went blank again, ran a routine to rebuild the permissions unsuccessfully.
      error in sugarcrm.log

      Wed Dec 2 16:48:36 2015 [30998][adf32175-10ff-07d8-7b93-54dcbb626e26][FATAL] Warning! SecuritySuite no longer matches the version of Sugar that you are running. SecuritySuite will not work correctly until updated to 6.5.20. Upgrade now to SecuritySuite for 6.5.20

  2. jcmoreno member avatar

    solucoesemcrm

    3 years ago

    no result yet, manages to reach the login screen, at the bottom there was a message from the security suite serial tried to enter the login and the screen went blank again, ran a routine to rebuild the permissions unsuccessfully

  3. jcmoreno member avatar

    solucoesemcrm

    3 years ago

    error in sugarcrm.log
    Wed Dec 2 16:48:36 2015 [30998][adf32175-10ff-07d8-7b93-54dcbb626e26][FATAL] Warning! SecuritySuite no longer matches the version of Sugar that you are running. SecuritySuite will not work correctly until updated to 6.5.20. Upgrade now to SecuritySuite for 6.5.20

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      3 years ago

      That error won't cause your screen to go white. There's a file permission issue that prevented the install from completing. That error helps to support that as it never reached the post installer script that sets the installed SecuritySuite version.

      I'm sorry that you are running into this issue! But it's something that is out of the hands of SecuritySuite itself. Do check to see if data/Sugar Bean.php exists. If not, then that and hundreds of other SecuritySuite files didn't get copied over. If it does exist, fix the permissions then you can log in and try running the installer again.

      If you can do this on a clean instance that may be your best bet.

  4. jcmoreno member avatar

    solucoesemcrm

    3 years ago

    ok, tks I'll

  5. eggsurplus member avatar

    eggsurplus Provider Affiliate

    3 years ago

    Closing this out, but feel free to follow up if you have any more questions.

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