by eggsurplus

Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SugarCRM or SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

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#1614 - Error on install - SuiteCRM 7.2.2

Closed Installation created by dp168 4 years ago

Hello,

SuiteCRM Version 7.2.2
Sugar Version 6.5.20 (Build 1001)

Trying to install SecuritySuite on a new suiteCRM install. Getting the following error

Failed to copy
cache/upgrades/temp/ZyGTb5/include/images/SecurityGroups.gif to
themes/default/images/SecurityGroups.gif

Thanks.

D

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    4 years ago

    Hi D,

    That error will happen when SuiteCRM is running into file permission issues. Either the zip that you uploaded to Module Loader couldn't upload and unzip to cache/upgrades/temp correctly or it doesn't have rights to copy a file to all the various locations like themes/default/images.

    I suggest removing SecuritySuite from Module Loader. Then run this file permissions fix script: http://www.shanedowling.com/sugarcrm-permissions-script/. After that try uploading SecuritySuite and installing again.

    Let me know how that goes.

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      4 years ago

      Also make sure that config_override.php in your root SuiteCRM folder is temporarily writable during install. You can lock that file down again after installing and validating your license key.

    • dp168 member avatar

      dp168

      4 years ago

      Hi,

      Ok.. installed now, but cannot validate license key. When I enter the license key I copy an pasted from your Purchases page on your website and click "validate" it spins for a second then the validate button just stays on the screen.

      If I exit out, and go to Admin I get a message in red saying "SecuritySuite is no longer active due to the following reason: Key could not be found locally. Please go to the license configuration tool and enter your key. Group rights have been temporarily dropped to Owner rights."

      Have tried reseting the Key on your website as well

      Thanks

      D

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      4 years ago

      Getting close. If you open config_override.php in your root SuiteCRM folder do you see the license key? If not, make that file writable and try validating the key. Once that is in there you are good to go. If you still see that error message on the screen after clicking around a few pages then you may have Memcache or APC enabled. Restarting Apache will flush it out of the cache.

  2. dp168 member avatar

    dp168

    4 years ago

    found the issue
    php_curl module was not installed

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      4 years ago

      Nice find! My mistake for not mentioning that. I'll look to see if I can add a check for that for future installs.

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