by eggsurplus

Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SugarCRM or SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

Free 30 day trial
Try it Now

#1218 - Issue with layouts

Closed Bug? created by dbphoto84 4 years ago

I have multiple layouts for different groups and a default layout. When i update group1 layout it over rides all the others, the layouts never seem to sync properly with the groups. What can i do to check or fix?

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    4 years ago

    Do you have some sort of server side cache enabled such as APC or Memcache? That may be doing some bad caching. Or it may be that the group layouts aren't able to go to Sugar's /cache/modules/MODULE/metadata/GROUP_ID directory due to rights. So everyone gets the same layout. Are the layouts in Studio correct for each group? If so, then it's probably something above that is causing it not to work as expected. Another alternative is that the user that is seeing the issue is a member of multiple groups. It'll try to use the "primary group" first for that user and then whichever group first has a layout.

    Hope this helps! Technically there isn't a reason you should be seeing this so hopefully it's just file permissions or cache related.

  2. eggsurplus member avatar

    eggsurplus Provider Affiliate

    4 years ago

    Also, if you recently updated SugarCRM make sure to also install the appropriate SecuritySuite or you may have this behavior because the custom Studio code would be lost. Then whenever you deploy for a group layout it would look like it is overwriting all other group layouts.

  3. dbphoto84 member avatar

    dbphoto84

    4 years ago

    I do have Xcache installed... Let me check that out - thanks for the help in direction.

  4. dbphoto84 member avatar

    dbphoto84

    4 years ago

    Okay I did some research - Users are only part of one group - I disabled xcache, but when i check the /cache/modules/MODULE - there isn't even a metadata folder. I checked permissions are 755 with apache as the owner. I am running suitecrm w/ sugar version 6.5.18 - from the module loader i have    2.8.1

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      4 years ago

      Do you have custom group layouts created in Studio for each of those groups? As soon as you create and deploy them they go to /custom/modules/MODULE/metdata/GROUP_ID. Once a user who should see a custom group layout goes to that page it will then go to the corresponding /cache folder of the same path.

      Hope that helps!

  5. eggsurplus member avatar

    eggsurplus Provider Affiliate

    4 years ago

    Just doing some housekeeping. Feel free to follow up on this if you have any other questions.

  6. torajasekarm member avatar

    torajasekarm

    3 years ago

    multiple layouts for different groups is not working in suitecrm_version 7.3.1 and sugar_version 6.5.20

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      3 years ago

      Can you explain what is not working for you? Also, I'm trying to find your account and unable to find it. Did you purchase SecuritySuite here? Feel free to email me at solutions@eggsurplus.com if you have any screenshots or additional information on what isn't working.

  7. torajasekarm member avatar

    torajasekarm

    3 years ago

    Please help to fix the issue

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
Rating
  • "I can say that it has been one of the best modules within our SugarCRM CE instance!"

    Read More Reviews

Keep up to date on the latest additions

We'll send you an email every month with handpicked add-ons, reviews, tricks and tips. Don't worry, we hate spam as much as you do.