by sapiens.bi

Sapiens.BI helps you produce effective reports with charts in a fast and easy way. It is a Sugar and SuiteCRM BI plug-in with powerful reporting capabilities, ease of use, elegant design, and a quick and easy setup. This Reporting Tool is easy to use, there is no need for technical knowledge or SQL. The Sapiens.BI tool comes with over 100 pre-built reports.

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#4180 - Customer Journey reporting

Closed Bug? created by NMuscolino 2 years ago

Hiya,

I am working your product in Sugar on-demand v9 Enterprise & I am having an issue with the display of Customer Journey reporting. We have the plugin v4.8.3 of Customer Journey

In Analytics Reporting I am not able to obtain the detail in the Current Stage, all that is returned is the Customer Journey URL not the title of the stage they are at. ie - Analytic Reporting shows Current Stage = https://.sugarondemand.com/#DRI_Workflows/02c1abf6-a2ca-11e9-8bc7-0227d4d755c8 - OOTB Sugar Report module shows Current Stage = Lead / Enquiry

I would like to see Lead / Enquiry instead of the URL to the Customer Journey.

Any help will be greatly appreciated & also any details on any Customer Journey stock reports would be great.

Thanks.

  1. sapiens-bi member avatar

    sapiens.bi Provider

    2 years ago

    Hello Thank you for contacting us!

    The best would be if we could have the admin user access to your (maybe test system) and then we can take a deeper look create it for you. But please do not share it over here. Please send it to info@itsapiens.eu Also the link to the report please, where you see just link, but want to see more.

    Or if not possible to give a temporary access, we can schedule live web meeting and we can guide you in this case. - If you could provide us your location time zone , we can schedule the common time.

    Thank you! Best Regards, IT Sapiens Team

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