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#4180 - Customer Journey reporting

Closed Bug? created by NMuscolino 3 years ago


I am working your product in Sugar on-demand v9 Enterprise & I am having an issue with the display of Customer Journey reporting. We have the plugin v4.8.3 of Customer Journey

In Analytics Reporting I am not able to obtain the detail in the Current Stage, all that is returned is the Customer Journey URL not the title of the stage they are at. ie - Analytic Reporting shows Current Stage = - OOTB Sugar Report module shows Current Stage = Lead / Enquiry

I would like to see Lead / Enquiry instead of the URL to the Customer Journey.

Any help will be greatly appreciated & also any details on any Customer Journey stock reports would be great.


  1. sapiens-bi member avatar Provider

    3 years ago

    Hello Thank you for contacting us!

    The best would be if we could have the admin user access to your (maybe test system) and then we can take a deeper look create it for you. But please do not share it over here. Please send it to Also the link to the report please, where you see just link, but want to see more.

    Or if not possible to give a temporary access, we can schedule live web meeting and we can guide you in this case. - If you could provide us your location time zone , we can schedule the common time.

    Thank you! Best Regards, IT Sapiens Team

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