Sapiens.BI helps you produce effective reports with charts in a fast and easy way. It is a SugarCRM BI plug-in with powerful reporting capabilities, ease of use, elegant design, and a quick and easy setup. This Reporting Tool is easy to use, there is no need for technical knowledge or SQL. The Sapiens.BI tool comes with over 100 pre-built reports.

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#3936 - License key does not exist

Closed Installation created by mroinfo 4 years ago

Hi Support,

We have installed this plugin trial version. After installation, we we try to validate the license key, but it gives an error that 'Key does not exist'. Can you please look into this issue.

  1. sapiens-bi member avatar Provider

    4 years ago

    Thank you for contacting us!

    Can you try to validate key several times and ensure, there is no space or extra symbol? If this doesn't help, can you please send us the key to e-mail: - so that we can test if it works?

    Thank you!

    Best Regards, IT Sapiens Team

  2. sapiens-bi member avatar Provider

    4 years ago


    we can confirm that the key is active and valid- we managed to validate it from one of our instances. To validate the key it is checked against the SugarOutfitters license validation API - Can you make sure that your instance is set up such that it can reach the API endpoint? Checking the key usage history it was validated only from my instance and it seems when you tried to validate the key it never reached the server.

    I'll also forward this to SguarOutfitters and hopefully they can provide some input.

    Best wishes IT Sapiens Team

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