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Sapiens.BI helps you produce effective reports with charts in a fast and easy way. It is a Sugar and SuiteCRM BI plug-in with powerful reporting capabilities, ease of use, elegant design, and a quick and easy setup. This Reporting Tool is easy to use, there is no need for technical knowledge or SQL. The Sapiens.BI tool comes with over 100 pre-built reports.

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#3717 - Email Not Sending Since Upgrade to 2.1.82

Closed Bug? created by steved 3 years ago

Hi,

I upgraded Analytic Reporting PRO over the weekend and since that time the emailed scheduled reports haven't been going out. Is this a known issue. If not, how do I troubleshoot? (We're on an on-prem version of SugarCRM)

Thanks, Steve

  1. stevedine member avatar

    steved

    3 years ago

    Hi,

    Related to this issue is that the Sharing & Scheduling tab is now missing the details under each and doesn't provide an area to enter in the information. (i.e. the input boxes are gone)

    Thanks, Steve

  2. sapiens-bi member avatar

    sapiens.bi Provider

    3 years ago

    Hello Steve,

    We will soon send you the latest version, which should solve the issue.

    Best Regards, IT Sapiens Team

  3. stevedine member avatar

    steved

    3 years ago

    Thanks, please let me know your estimate for sending the latest version. We're currently unable to send out any of the reports.

    Thanks, Steve

  4. sapiens-bi member avatar

    sapiens.bi Provider

    3 years ago

    Hello Steve,

    We have sent you the update yesterday to your e-mail, can you please check your mailbox (also re-sent today just now once again). Can you please check it? The update will be published to SugarOutfitter store tomorrow as well.

    Best Regards, IT Sapiens Team

  5. stevedine member avatar

    steved

    3 years ago

    Hi,

    I installed version 2.1.95 successfully, but it then asked me to validate the license. I clicked on validate with our key and I receive an error message saying "Key does not exist". It tried cutting and pasting our license from the Sugar Outfitters website "aaaecdfbfd9ad57aa3acdaed9bb68aff" and it still comes up with the same error message. Please advise.

    Thanks, Steve

  6. stevedine member avatar

    steved

    3 years ago

    Hi,

    I found that the version on the Sugar Outfitters site is a dot version ahead and so I installed 2.1.96 and it's now validating my license. However, it appears that the email still isn't working. Any ideas?

    Thanks, Steve

    • sapiens-bi member avatar

      sapiens.bi Provider

      3 years ago

      Hello Steve,

      Thank you for the feedback! We will take a look at this ASAP now, and keep you informed.

      Best Regards, IT Sapiens Team

  7. stevedine member avatar

    steved

    3 years ago

    Hi, any update on this issue? We rely heavily on the scheduling/emailing capability and it's not working.

    Thanks, Steve

    • sapiens-bi member avatar

      sapiens.bi Provider

      3 years ago

      Hello Steve,

      We have tested on several environments and e-mail scheduling was working perfectly with 2.1.96 , this means, we have to schedule access to your system to look into directly.

      We have contacted you personally for this.

      Best Regards, IT Sapiens Team

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