Sapiens.BI helps you produce effective reports with charts in a fast and easy way. It is a SugarCRM BI plug-in with powerful reporting capabilities, ease of use, elegant design, and a quick and easy setup. This Reporting Tool is easy to use, there is no need for technical knowledge or SQL. The Sapiens.BI tool comes with over 100 pre-built reports.
#3717 - Email Not Sending Since Upgrade to 2.1.82
Hi,
I upgraded Analytic Reporting PRO over the weekend and since that time the emailed scheduled reports haven't been going out. Is this a known issue. If not, how do I troubleshoot? (We're on an on-prem version of SugarCRM)
Thanks, Steve
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- jason
5 years ago
Hi,
Related to this issue is that the Sharing & Scheduling tab is now missing the details under each and doesn't provide an area to enter in the information. (i.e. the input boxes are gone)
Thanks, Steve
5 years ago
Hello Steve,
We will soon send you the latest version, which should solve the issue.
Best Regards, IT Sapiens Team
5 years ago
Thanks, please let me know your estimate for sending the latest version. We're currently unable to send out any of the reports.
Thanks, Steve
5 years ago
Hello Steve,
We have sent you the update yesterday to your e-mail, can you please check your mailbox (also re-sent today just now once again). Can you please check it? The update will be published to SugarOutfitter store tomorrow as well.
Best Regards, IT Sapiens Team
5 years ago
Hi,
I installed version 2.1.95 successfully, but it then asked me to validate the license. I clicked on validate with our key and I receive an error message saying "Key does not exist". It tried cutting and pasting our license from the Sugar Outfitters website "aaaecdfbfd9ad57aa3acdaed9bb68aff" and it still comes up with the same error message. Please advise.
Thanks, Steve
5 years ago
Hi,
I found that the version on the Sugar Outfitters site is a dot version ahead and so I installed 2.1.96 and it's now validating my license. However, it appears that the email still isn't working. Any ideas?
Thanks, Steve
5 years ago
Hello Steve,
Thank you for the feedback! We will take a look at this ASAP now, and keep you informed.
Best Regards, IT Sapiens Team
5 years ago
Hi, any update on this issue? We rely heavily on the scheduling/emailing capability and it's not working.
Thanks, Steve
5 years ago
Hello Steve,
We have tested on several environments and e-mail scheduling was working perfectly with 2.1.96 , this means, we have to schedule access to your system to look into directly.
We have contacted you personally for this.
Best Regards, IT Sapiens Team