by sapiens.bi

Dynamic Reports and Interactive Charts. A powerful tool for report creation and data analytics in SugarCRM. Includes a variety of chart types, detailed, summary and pivot tables. This Reporting Tool is very user-friendly, no need for technical knowledge or SQL. The Sapiens.BI tool comes with over 100 pre-built reports that are ready to be used on day one.

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#2379 - Install Errors

Closed Bug? created by toddvanbelkum Verified Purchase 6 years ago

When installing the module I ran into a few issues with the pre_install script: Line 45: 'key' -> 'key', instead of 'key' => 'key' Line 320: "Using $this when not in object context". I just commented out the call to cleanup() and did that by hand. So, doing those two things appeared to let me install, but I am unable to use my License Key. Whenever I enter it I get "Failed: Key does not exist."

Anything else I need to do to give this a try?

  1. sapiens-bi member avatar

    sapiens.bi Provider

    6 years ago

    Dear Chris,

    Thank you for bringing our attention to the errors in the pre_install script. We will make sure to fix these. The 'Key does not exists' seems, however, an unrelated issue. May I ask you please what version of Sugar CRM you are using and could it be by any chance SuiteCRM?

    Best Regards, IT Sapiens Team

  2. chrisbrown member avatar

    toddvanbelkum Verified Purchase

    6 years ago

    You are correct, we are using SuiteCRM (7.2.2, Suite=6.5.20).

  3. chrisbrown member avatar

    toddvanbelkum Verified Purchase

    6 years ago

    Sorry, typo above: SuiteCRM 7.2.2, Sugar 6.5.20)

  4. chrisbrown member avatar

    toddvanbelkum Verified Purchase

    6 years ago

    Thanks to Eva and her team. They were excellent at helping me to get this running properly on SuiteCRM. Highly recommended.

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