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#4614 - Urgent: DocuSign Integration SugarCRM

Open Installation created by webapps1 3 months ago

Hi,

I have purchased the DocuSign plugin from sugaroutfitters.

I have installed DocuSign plugin on the SugarCRM 9.0.6 Enterprise Version.

I have installed the package in the Module Loader. Did repair and rebuild Then configured the plugin with DocuSign Account and it was successfully connected.

But whenever I try to use DocuSign Feature on the opportunities to sign the PDF it shows me this error:

account-d.docusign.com refused to connect.

In the PHP logs I get this error:

[02-Feb-2022 16:05:35 America/Toronto] PHP Notice: Undefined index: account in /home/schauhan/public_html/sales-crm-repo/custom/modules/RT_DocuSign/clients/base/api/RT_DocuSign_Api.php on line 75 [02-Feb-2022 16:05:35 America/Toronto] PHP Notice: Undefined index: oauth_token in /home/schauhan/public_html/sales-crm-repo/custom/modules/RT_DocuSign/lib/src/DocuSign_Client.php on line 82 [02-Feb-2022 16:05:38 America/Toronto] PHP Notice: Undefined index: oauth_token in /home/schauhan/public_html/sales-crm-repo/custom/modules/RT_DocuSign/lib/src/DocuSign_Client.php on line 82

Can we get on a call and see how can we solve this issue?

Thanks Siddharth Chauhan Performance Advantage

  1. rolustech member avatar

    Rolustech Provider Affiliate

    3 months ago

    Hi Siddharth,

    Thanks for sharing your issue with us.

    Please let us look into it and get back to you with our feedback.

    Regards, Team Rolustech.

  2. rolustech member avatar

    Rolustech Provider Affiliate

    3 months ago

    Siddharth - we are in the process of analyzing your issue.

    In the meantime, please clear your browser cache and also, Run Quick Repair & Rebuild in SugarCRM.

    Let us know that works for you.

    Regards, Team Rolustech.

  3. webapps1 member avatar

    webapps1

    3 months ago

    I have done the Quick Repair & Rebuild. I am running SugarCRM on Incognito (Private Tab).

    It still shows the same error when I try to 'Send to DocuSign'.

  4. rolustech member avatar

    Rolustech Provider Affiliate

    3 months ago

    Hi Siddharth,

    Thanks for the update.

    To further investigate the issue, we will request to schedule a zoom meeting with you.

    Let us know if you are available today (4th Fevb) at 7 AM EST. We will share the meeting invite on your email address as soon as you confirm.

    Regards,

    Team Rolustech.

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