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#4614 - Urgent: DocuSign Integration SugarCRM
Hi,
I have purchased the DocuSign plugin from sugaroutfitters.
I have installed DocuSign plugin on the SugarCRM 9.0.6 Enterprise Version.
I have installed the package in the Module Loader. Did repair and rebuild Then configured the plugin with DocuSign Account and it was successfully connected.
But whenever I try to use DocuSign Feature on the opportunities to sign the PDF it shows me this error:
account-d.docusign.com refused to connect.
In the PHP logs I get this error:
[02-Feb-2022 16:05:35 America/Toronto] PHP Notice: Undefined index: account in /home/schauhan/public_html/sales-crm-repo/custom/modules/RT_DocuSign/clients/base/api/RT_DocuSign_Api.php on line 75 [02-Feb-2022 16:05:35 America/Toronto] PHP Notice: Undefined index: oauth_token in /home/schauhan/public_html/sales-crm-repo/custom/modules/RT_DocuSign/lib/src/DocuSign_Client.php on line 82 [02-Feb-2022 16:05:38 America/Toronto] PHP Notice: Undefined index: oauth_token in /home/schauhan/public_html/sales-crm-repo/custom/modules/RT_DocuSign/lib/src/DocuSign_Client.php on line 82
Can we get on a call and see how can we solve this issue?
Thanks Siddharth Chauhan Performance Advantage
2 years ago
Hi Siddharth,
Thanks for sharing your issue with us.
Please let us look into it and get back to you with our feedback.
Regards, Team Rolustech.
2 years ago
Siddharth - we are in the process of analyzing your issue.
In the meantime, please clear your browser cache and also, Run Quick Repair & Rebuild in SugarCRM.
Let us know that works for you.
Regards, Team Rolustech.
2 years ago
I have done the Quick Repair & Rebuild. I am running SugarCRM on Incognito (Private Tab).
It still shows the same error when I try to 'Send to DocuSign'.
2 years ago
Hi Siddharth,
Thanks for the update.
To further investigate the issue, we will request to schedule a zoom meeting with you.
Let us know if you are available today (4th Fevb) at 7 AM EST. We will share the meeting invite on your email address as soon as you confirm.
Regards,
Team Rolustech.