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#3404 - Module loader blank

Open Installation created by mvergara 4 years ago

I clicked on install but after that I got a "module loader" blank. Any idea was went wrong?

  1. bluquet member avatar

    NS-Team Provider Affiliate

    4 years ago

    Hi,

    That's hard to tell but it might be a permission error. Can you check your Apache/PHP error log?

    Can you also tell me more about your environment? Sugar/SuiteCRM version ? PHP version ? Database ?

    Thanks

    • mvergara member avatar

      mvergara

      4 years ago

      thanks for your interest. This is a suitecrm 7.9.5 over sugar CE 6.5.24. This is runnning on debian 8 and php 7.0.7 Attached you will find the error_log las message [Tue Nov 07 17:38:45.200887 2017] [proxy_fcgi:error] [pid 1579:tid 140056308139776] [client 192.168.0.189:63349] AH01071: Got error 'itecrm/htdocs/ModuleInstall/PackageManager/PackageManager.php(856): UpgradeHistory->UninstallAvailable(Array, Object(UpgradeHistory))\n#2 /opt/bitnami/apps/suitecrm/htdocs/ModuleInstall/PackageManager/PackageManagerDisplay.php(407): PackageManager->getinstalledPackages()\n#3 /opt/bitnami/apps/suitecrm/htdocs/ModuleInstall/PackageManager/PackageManagerDisplay.php(129): PackageManagerDisplay::getDisplayScript(0)\n#4 /opt/bitnami/apps/suitecrm/htdocs/modules/Administration/UpgradeWizard.php(258): PackageManagerDisplay::buildPackageDisplay('<form name="the...', '<input type=hid...', 'index.php?modul...', Array)\n#5 /opt/bitnami/apps/suitecrm/htdocs/in...\n', referer: http://crm.openitnet.com/index.php?module=Administration&action=index

  2. bluquet member avatar

    NS-Team Provider Affiliate

    4 years ago

    Some text from your log seems to be missing after AH01071: Got error I can't see the exact error

    • mvergara member avatar

      mvergara

      4 years ago

      I just put the complete log at ftp://data-srv.opennetla.com/suitecrm/

  3. bluquet member avatar

    NS-Team Provider Affiliate

    4 years ago

    Obviously the problem is not specific to QuickCRM. A lot of errors like PHP Warning: opendir(71ac-upload/upgrades/patch/suitecrm-Upgrade-6.5.x-to-7.0.2-restore): failed to open dir: Permission denied in /opt/bitnami/apps/suitecrm/htdocs/include/UploadStream.php on line 192

    Apparently your apache user as no permission on folder upload/upgrades and subfolders. Make sure all files, folders and sub folders inside your CRM folder are owned (or readable and writable) by your apache user.

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