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#2977 - New install issue

Open Installation created by larryrudd 5 years ago

I had a previous installation that worked great. I've updated suiteCRM with a new install and uninstalled QuickCRM off of my old install. I did the reinstallation of QuickCRM 4.8.1 on my new installation of SuiteCRM 7.8.2 I get the message "Application limited to basic version" when I point to the new server on my phone.

  1. bluquet member avatar

    NS-Team Provider Affiliate

    5 years ago

    Hi,

    This happens if that user has not been selected in licensed mobile users. Did you select that user?

    • larryrudd member avatar

      larryrudd

      5 years ago

      Install hangs at 82% Here's the log: Installing action_view_map extension Installing administration extension Installing Language Packs Rebuilding Language...en_us Rebuilding Language...de_de Rebuilding Language...fr_FR Rebuilding Language...es_es Rebuilding Language...sp_ve Rebuilding Language...nl_nl Rebuilding ActionViewMap... Rebuilding ActionFileMap... Rebuilding ActionReMap... Rebuilding Administration... Rebuilding EntryPointRegistry... Rebuilding Extensions... Rebuilding FileAccessControlMap... Rebuilding Layoutdefs... Rebuilding GlobalLinks... Rebuilding LogicHooks... Rebuilding Menus... Rebuilding Include... Rebuilding ScheduledTasks... Rebuilding UserPage... Rebuilding Utils... Rebuilding Vardefs... Rebuilding JSGroupings... Rebuilding Actions... Installing Images Installing Bean : QCRM_Homepage

      IT STOPS AT QCRM_Homepage It seems to install but doesn't show up in the installed modules pane. It shows up in the Admin and validates the installation code but I'm unable to save the user over.

    • bluquet member avatar

      NS-Team Provider Affiliate

      5 years ago

      Then, it could be two problems: - memory_limit too low in your php.ini - permission issues

    • larryrudd member avatar

      larryrudd

      5 years ago

      It installed perfectly in the previous installation. What should the memory limit be in the php.ini?

    • bluquet member avatar

      NS-Team Provider Affiliate

      5 years ago

      SugarCRM CE recommended settings are described here: http://support.sugarcrm.com/Documentation/Sugar_Versions/6.5/CE/Installation_and_Upgrade_Guide/

    • larryrudd member avatar

      larryrudd

      5 years ago

      Setting... memory_limit = 512M Exactly what the install requires.

    • bluquet member avatar

      NS-Team Provider Affiliate

      5 years ago

      Can you check permissions and ownership of files and folders? It might help if you could check php error log and SuiteCRM log.

    • larryrudd member avatar

      larryrudd

      5 years ago

      Permissions were 755 on all of the folders the same as the last installation. There was no php error log. SuiteCRM log had quite a bit of stuff in it. There were duplicates from yesterday when I was trying it. Here are the select lines that seem to apply to this situation:

      Mon Mar 27 07:21:11 2017 [841622][1e0fd765-4eef-1c4d-8b25-58d87fdf6126][FATAL] Query Failed: SELECT id FROM so_users WHERE shortname = 'quickcrm' and user_id = '1e0fd765-4eef-1c4d-8b25-58d87fdf6126': MySQL error 1146: Table '[sqlfilename_here].so_users' doesn't exist Mon Mar 27 07:21:43 2017 [844486][1e0fd765-4eef-1c4d-8b25-58d87fdf6126][FATAL] ERROR: rmdir_recursive(): argument cache/themes/Suite7/modules is not a file or a dir. Mon Mar 27 07:41:21 2017 [972163][1e0fd765-4eef-1c4d-8b25-58d87fdf6126][FATAL] Query Failed: SELECT id FROM so_users WHERE shortname = 'quickcrm' and user_id = '1e0fd765-4eef-1c4d-8b25-58d87fdf6126': MySQL error 1146: Table '[sqlfilename_here].so_users' doesn't exist Mon Mar 27 07:49:50 2017 [1047287][1e0fd765-4eef-1c4d-8b25-58d87fdf6126][FATAL] Unable to reset licensed users for quickcrm Query Failed: SELECT count() as the_count FROM so_users WHERE shortname = 'quickcrm': MySQL error 1146: Table '[sqlfilename_here].so_users' doesn't exist Mon Mar 27 07:49:50 2017 [1047287][1e0fd765-4eef-1c4d-8b25-58d87fdf6126][FATAL] Query Failed: SELECT users.id, users.user_name, users.first_name, users.last_name FROM so_users INNER JOIN users ON so_users.user_id = users.id WHERE shortname = 'quickcrm': MySQL error 1146: Table '[sqlfilename_here].so_users' doesn't exist Mon Mar 27 07:50:06 2017 [2069][1e0fd765-4eef-1c4d-8b25-58d87fdf6126][FATAL] Unable to reset licensed users for quickcrm Query Failed: SELECT count() as the_count FROM so_users WHERE shortname = 'quickcrm': MySQL error 1146: Table '[sqlfilename_here].so_users' doesn't exist Mon Mar 27 07:50:07 2017 [2069][1e0fd765-4eef-1c4d-8b25-58d87fdf6126][FATAL] Unable to reset licensed users for quickcrm Query Failed: DELETE FROM so_users WHERE shortname = 'quickcrm': MySQL error 1146: Table '[sqlfilename_here].so_users' doesn't exist Mon Mar 27 07:50:07 2017 [2069][1e0fd765-4eef-1c4d-8b25-58d87fdf6126][FATAL] Exception in Controller: Database failure. Please refer to suitecrm.log for details.

      [sqlfilename_here] is a placeholder for this discussion. it is the name of the SQL database I have for this install.

    • bluquet member avatar

      NS-Team Provider Affiliate

      5 years ago

      Hi,

      • the install did not complete, so a table used by SugarOutfitters license has not been created.
      • permission 755 does not mean anything if owner and group of the files/folders are not correct.
      • what do you mean by 'There was no php error log'? You should 1) chown -R all files/folders in your suitecrm folder to apache user:apache group 2) modify your config.php in default_permissions and set 'user' to apache user and 'group' to apache group 3) in SuiteCRM languages, disable languages that you do not use (that will minimize memory needed by installation) 4) try install again the server module.
  2. larryrudd member avatar

    larryrudd

    5 years ago

    The 82% hang is at: Including: cache/upgrades/temp/sINWm7/scripts/pre_install.php

  3. bluquet member avatar

    NS-Team Provider Affiliate

    5 years ago

    Hi,

    Have you been able to solve this installation issue?

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