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#4491 - Images cannot be seen by the addressee
In the last week we have the issue that the image can't be seen by the contact that receives the email as is shown in the attached image.
Could you please help us with this issue? Is causing really trouble.
Thank you in advance. Best regards.
3 years ago
Hi Pablo,
Unfortunately, this issue may likely be caused by the receiver's email-server handling of the images, it might be that the recipient's email server is blocking the images. Does this issue arise on a single contact or are there more contacts who cannot see the attached images? If there are more than one, do they use the same email client?
Best regards, Pontus & Support team
3 years ago
Hi Exsitec Team,
This issue happens with all the contacts who receive emails from Sugar Instance. To send Emails the client that is configured is office365
Best regards