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#3254 - Module breaks Create Article feature in Cases

Closed Bug? created by chris15 Verified Purchase 5 years ago

All in all, this module works well, however, we've run into an issue where enabling the module breaks Sugar's functionality to create KB Articles from a Case. Disabling the files located in ./custom/modules/Cases/clients/base/views restores the functionality.

With the files enabled, trying to create a KB article takes me to a page with only a save and cancel button visible. Disabling the files shows the slide down pane used to create a new record.

I've attached a screen shot of the page I see when creating an article with the module enabled as well as the files I had to disable in order to get things to work as expected to create a KB article from a case

qc-config-content

qc-config-content.hbs qc-config-content.js qc-config-content.php

qc-config-headerpane

qc-config-headerpane.js qc-config-headerpane.php

Screen Shot 2017-08-14 at 2.43.29 PM.png

  1. chris15 member avatar

    chris15 Verified Purchase

    5 years ago

    Any update here?

  2. chris15 member avatar

    chris15 Verified Purchase

    5 years ago

    Is there any support for this module, which requires a subscription payment?!?

    • joakimnorlinder1 member avatar

      joakimnorlinder1

      5 years ago

      Hi Chris Sorry for late response. We are looking into this directly tomorrow morning. Will come back to you as soon as we have found a solution for the problem. Sorry for any inconvenience this has caused you.

      Br Joakim

  3. chris15 member avatar

    chris15 Verified Purchase

    5 years ago

    Thank you for this update, looking forward to your findings tomorrow.

  4. Addoptify member avatar

    Addoptify

    5 years ago

    Hi Chris,

    Which version of Sugar are you using and which version of the plugin?

    I've tried this and it works for me when using Sugar 7.6, 7.7, 7.8 & 7.9 and version 1.3.4 of the plugin.

    Is it possible for us to get a full export of your environment where you have this issue (code + database) for further investigation?

    Best Regards Emil

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