by salesteam at SierraCRM

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#4028 - Upgrading to Sugar 8 -- need upgrade package for PM

Closed Installation created by fareedjreisat 8 months ago

Hello. We are planning on updating our Sugar instance to version 8, and I was hoping you could send me an upgrade package which will be compatible. Thank you.

  1. fareedjreisat member avatar

    fareedjreisat

    8 months ago

    Could I also get the package which is compatible with Sugar 7.9.5.0? I currently have PM4.5.1upgrade_02232017 installed, and I am getting a few errors in the health check related to PM when I try and upgrade from 7.8.2.2 > 7.9.5.0:

    Fri, 15 Feb 2019 02:03:12 -0500 [Upgrader] - => F: [Issue 338][red][unsupportedPropertyAccess][536][Unsupported property access: $field_name_map] Access to an unsupported property $field_name_map found in modules/PM_ProcessManager/ProcessManagerEngine2.php on line 756
    Fri, 15 Feb 2019 02:03:12 -0500 [Upgrader] - => F: [Issue 339][red][unsupportedPropertyAccess][536][Unsupported property access: $field_name_map] Access to an unsupported property $field_name_map found in modules/PM_ProcessManager/ProcessManagerEngine2.php on line 761
    Fri, 15 Feb 2019 02:03:12 -0500 [Upgrader] - => F: [Issue 340][red][unsupportedPropertyAccess][536][Unsupported property access: $field_name_map] Access to an unsupported property $field_name_map found in modules/PM_ProcessManager/ProcessManagerEngine2.php on line 795

  2. bconvis member avatar

    salesteam at SierraCRM Provider Affiliate

    8 months ago

    Hi Freddy,

    I am looking at your records and see you have Sugar Pro Installed onsite? Is this still correct? We want to setup a download for you with the correct version.
    Sally

  3. fareedjreisat member avatar

    fareedjreisat

    4 months ago

    Sally, is this version (PM4.5.5upgrade_09202017) compatible with Sugar 9, or is there a new one? If there is a new one, could you please send to me? Thank you.

  4. bconvis member avatar

    salesteam at SierraCRM Provider Affiliate

    4 months ago

    Hi Freddy, there is a new upgrade file for Sugar 9.0. I'll send you a link.

    Sally

  5. bconvis member avatar

    salesteam at SierraCRM Provider Affiliate

    4 months ago

    Hi Freddy,
    You are using an on premise version of Sugar, correct? If so, did you install the latest upgrade from the link that Sally sent you yesterday?
    Are you having any issues with the upgrade? If so, can you elaborate on what is happening?
    Thanks,
    Bill

    • fareedjreisat member avatar

      fareedjreisat

      4 months ago

      Hi, Bill. Yes I tried installing the package she sent but it says not compatible with Sugar 9.0.0 when I upload to module loader.

    • fareedjreisat member avatar

      fareedjreisat

      4 months ago

      Oh, and yes it's an on-site installation.

    • fareedjreisat member avatar

      fareedjreisat

      4 months ago

      I just realized Sally sent me a new link a few minutes ago. I will try this one and report back

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