by urdhvatech

The UI is THE most over looked efficiency opportunity. Kick out that old-fashioned SugarCRM Community Edition UX! An upgrade safe, Bootstrap 3 implemetation. What that means to you is industry proven, effective UI design. Our premium theme comes with 4 different color schemes - Black with Blazing Red / Forest Green / Sun Burst Orange / Serene Blue.

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#262 - Cant create any tickets

Closed Bug? created by Fellow_Sugar Verified Purchase 10 years ago

Hi, my colleague "Manuel Kanke" bought the Premium Theme For SugarCRM CE the last days and weve installed it today. Nearly everthing is working but i cant create any ticket (Cases). The error was always in a window. Nothing more. {"content":" What can i deliver to you that you can fix this error ?

Best regards,

Jens jens.brueckner@fellow-consulting.de

  1. urdhvatech-primary-contact member avatar

    urdhvatech

    10 years ago

    Hello Jens,

    Can you tell us which version of SugarCRM CE are you using? Like 6.5.15 or something? Can you give us the details of customizations you may have done for Cases module?

    2 check points, Try Admin > Repair > Quick Repair and Rebuild. Try disabling AJAX for module Cases.

    You may contact us directly over Skype: urdhvatech

    • Fellow_Sugar member avatar

      Fellow_Sugar Verified Purchase

      10 years ago

      Hi, we are using 6.5.13 1)Ive repair and rebuild and it diddn´t work. 2)Only some new fields inside and one selfmade cascading picklist

      Ive disabled AJAX for this module in the config_override.php and then it worked fine.

      thx,

      Jens

  2. urdhvatech-primary-contact member avatar

    urdhvatech

    10 years ago

    Hello Jens,

    Great to know it is fixed now! Hope you and your employees are enjoying the UX! Do rate the add-on and share your feelings with others.

    Thanks, Team Urdhva Tech.

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