by PixelRiver

Reliable, simple-to-use plugin for enabling one-on-one and conference-room communication via video, phone, chat, and SMS with internal users and external contacts. Keep connected with your colleagues and your contacts.

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#2524 - Chat Window not opening

In Progress Bug? created by ldolphin 5 years ago

Hi, I've tried loading this into multiple instances with successful key validation & configuration but chat window does not appear. I have refreshed browser multiple times, logged out & back in, etc still nothing.

Am I using an out-of-date zip file?

Thanks, Laura

  1. pixelriver member avatar

    PixelRiver Provider

    5 years ago

    Laura.. I don't see your system connecting with the platform.. Please send the key so I can confirm that I'm looking at the correct account..

    • ldolphin member avatar

      ldolphin

      5 years ago

      September 22nd, 2016 @ 9:24 pm UTC Successful Key is in an extended trial. aulogisticsv7700.demo.sugarcrm.com 82 ENT 7.7.1.2 mysql 11

      my license key is [removed] and the zip file I'm using was provided in January

      Thanks Laura

  2. pixelriver member avatar

    PixelRiver Provider

    5 years ago

    Here is a link to the current installation

    https://support.pixelriver.com/files/PixelRiver_SugarCRM_plugin_basic1.zip?view=0

    What is the company name?

    • ldolphin member avatar

      ldolphin

      5 years ago

      That still isn't working. I'm a SC for SugarCRM so trying to demo a chat solution along with Sugar. Could you please assist?

  3. pixelriver member avatar

    PixelRiver Provider

    5 years ago

    I have updated the key.

    company: aulogisticsv7700 subdomain aulogisticsv7700 API Key which you have..

    John

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