by BrainSell

The need to manually copy data between Outreach and Sugar Sell is over! With the Outreach-Sugar Integration by BrainSell, you will be able to seamlessly sync data between Outreach and Sugar Sell. This integration completely removes any tedious, complicated, and manual data synchronization through data imports and exports.

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#4657 - Prospect sync-back to Sugar

Open General Question created by Squiz Martech Verified Purchase 3 weeks ago

Hi support,

can you please share, how to sync-back prospects when they initially created in Outreach and already have some activity logs, with records already existing in Sugar with also some of activities? Normally we get the error: "Email hash already exists". Even if we turned on option "Allow users to select the preferred Prospect by ID".

Regards, Daniel

  1. kgravelle member avatar

    kgravelle

    3 weeks ago

    Hello - please provide the account name and the name of the person who requested assistance? We need a name and email and/or phone number to address them directly. Thank you - Katie Gravelle 978-510-3525

    • ltaylor member avatar

      Squiz Martech Verified Purchase

      3 weeks ago

      Hi Katie,

      is there a channel to securely talk about this issue but without exposing data you mention publicly?

      Thank you, Daniel - Squiz

  2. kgravelle member avatar

    kgravelle

    3 weeks ago

    Hello Squiz - please send an email at: kgravelle@brainsell.com with the information. Please enable a reply to your email. Thanks!

  3. kgravelle member avatar

    kgravelle

    3 weeks ago

    Also David/Squiz - I do not see a reply from your "support" question back on 6/6: "can you please share, how to sync-back prospects when they initially created in Outreach and already have some activity logs, with records already existing in Sugar with also some of activities? Normally we get the error: "Email hash already exists". Even if we turned on option "Allow users to select the preferred Prospect by ID". WHEN can we expect a reply?? Thanks

  4. kgravelle member avatar

    kgravelle

    3 weeks ago

    Last but not least - I provided my business phone number 3 days ago - calling me is the best option. Thanks! We need to get a sense of urgency on this issue... thanks!

  5. ltaylor member avatar

    Squiz Martech Verified Purchase

    2 weeks ago

    Hi Katie, I wrote an email. Let's continue our case there.

    Regards, Daniel

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
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