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#4657 - Prospect sync-back to Sugar
Hi support,
can you please share, how to sync-back prospects when they initially created in Outreach and already have some activity logs, with records already existing in Sugar with also some of activities? Normally we get the error: "Email hash already exists". Even if we turned on option "Allow users to select the preferred Prospect by ID".
Regards, Daniel
a year ago
Hello - please provide the account name and the name of the person who requested assistance? We need a name and email and/or phone number to address them directly. Thank you - Katie Gravelle 978-510-3525
a year ago
Hi Katie,
is there a channel to securely talk about this issue but without exposing data you mention publicly?
Thank you, Daniel - Squiz
a year ago
Hello Squiz - please send an email at: kgravelle@brainsell.com with the information. Please enable a reply to your email. Thanks!
a year ago
Also David/Squiz - I do not see a reply from your "support" question back on 6/6: "can you please share, how to sync-back prospects when they initially created in Outreach and already have some activity logs, with records already existing in Sugar with also some of activities? Normally we get the error: "Email hash already exists". Even if we turned on option "Allow users to select the preferred Prospect by ID". WHEN can we expect a reply?? Thanks
a year ago
Last but not least - I provided my business phone number 3 days ago - calling me is the best option. Thanks! We need to get a sense of urgency on this issue... thanks!
a year ago
Hi Katie, I wrote an email. Let's continue our case there.
Regards, Daniel