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#2424 - Getting error message and unable to configure opportunity score point

Closed Bug? created by adrian1 3 years ago

Hi Support,

This issue also with Lead Scoring now we found on Opportunity Scoring please see this as reference case#2423

Screenshot: https://www.dropbox.com/s/jfak293enqjc8ac/OpportunityScoringIssue.docx?dl=0

Regards

  1. adrian1 member avatar

    adrian1

    3 years ago

    Hi Support,

    Please update us on this case as soon as possible. Your quick reply will be highly appreciable

    Regards

    • eontek member avatar

      eontek Provider Affiliate

      3 years ago

      Hi Adrian,

      we would like to inform you that new version of the modules have been published. Both of the packages are tested and ready for use.

    • adrian1 member avatar

      adrian1

      3 years ago

      Hi Support,

      Please confirm do we have to install new installer? Please send detail

      Regards

    • adrian1 member avatar

      adrian1

      3 years ago

      Also we are not able to see download installer link for Lead scoring

    • adrian1 member avatar

      adrian1

      3 years ago

      In below screenshot you can see under Profile > Orders the installer OpportunityScoring-1.0.2.zip is available for download but Lead Scoring installer is not available

      https://www.dropbox.com/s/vo3ypzejdekp3av/Capture.JPG?dl=0

    • eontek member avatar

      eontek Provider Affiliate

      3 years ago

      Hi Adrian,

      we have reuploaded the package. If the issue still persists please contact SugarOutfitters support to verify why package is not visible for you.

      Please try to log out/ log back into your SugarOutfitters account just in case.

      Kind Regards!

    • adrian1 member avatar

      adrian1

      3 years ago

      Hi,

      Now we able to see. We uninstalled the previous version LeadScoring-1.0.1 and installed LeadScoring-1.0.2 but below issues occurring.

      Below issues are still occurring in Lead scoring

      1. We trying to change point Lead Type from 56 to 20 but after saving its not changing (See screenshot) accordingly the number calculation is wrong

      2. Recalculating function is consider only previous setting (this issue related to above no. 1 issue)

      3. On each save the number of dropdown value increasing with empty point field (See screenshot) for example if we save 5 times than it will increase 5 times with empty point field.

      Screenshot: https://www.dropbox.com/s/o45f05ujlf7m6hr/Capture1.JPG?dl=0

      Regards

  2. eontek member avatar

    eontek Provider Affiliate

    3 years ago

    Hi Adrian,

    We will be looking at this case today and will have a response for you in next 12 hours.

    Kind Regards!

  3. eontek member avatar

    eontek Provider Affiliate

    3 years ago

    Hi Adrian,

    we have identified what might be causing this issue for you. We will release a new package version tomorrow after further testing (both Opp and Lead scoring modules).

    Kind Regards!

  4. eontek member avatar

    eontek Provider Affiliate

    3 years ago

    Hi Adrian,

    can you please clear your browser cache and delete all rule groups and recreate them. There is an issue in your configuration screen which most probably is caused by cached javascript files in your browser.

    Please look at commented screenshot
    https://postimg.org/image/h5uaefs5r/

    Let me know if this resolved your issue.

    Thanks!

  5. eontek member avatar

    eontek Provider Affiliate

    3 years ago

    Hi Adrian,

    did you have a chance to review my last comment ?

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