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Sudo Login (or Masquerade) allows Administrators to log in as any regular user without asking for their password and without disconnecting them. Specially useful for configuring their workspace (filters, reports, dashboard) or to support users (reproduce issues, help them step by step, etc).

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#4326 - Non-Administrators

Closed General Question created by eligeo Verified Purchase 2 years ago

Is it possible to assign someone other than an Administrator the ability to "act" as others?

  1. idevit member avatar

    iDevIT Provider Affiliate

    2 years ago

    Hello Derek, currently the module only support to give the power to administrators (as the famous sudo commande in UNIX/Linux terminal that require Root password) but I am interested to discuss with you to add this feature on the roadmap.

    Could you elaborate a bit further on the process ? - What is the type of user ? - Does he manage people (do you use the User's module field "Report to") - Is is a specific user you have in mind but no hiearchic relationship to other sugar users ? - You want to have an admin pannel to define on the fly multiple users to enable sudo module or we could only "config" this data ? - As the module permits to "act" as others, currently the actions are not logged as having been made by a SUDO admin. Would it be a problem and should we find a way to add a better history ?

    Are you running OnDemand ? OnPremise ? Which version and flavor are you using ?

    Our team was thiinking about creating a new "higher/feature richer" release for 2020 so it could be the best place to talk about that.


  2. eligeo member avatar

    eligeo Verified Purchase

    2 years ago

    • Type of user: I think an ideal way of managing this would be to apply a Role to a user and then they would have the capability from a permissions perspective.
    • I think that should address some of your questions around manage people, report to...etc
    • Actions are not logged, but good suggestion, having logging would be a good thing.

    We're a Sugar Partner - we have many customers on demand and on premise with various flavours but mostly Sugar 9 +. Happy to provide suggestions.

    • idevit member avatar

      iDevIT Provider Affiliate

      2 years ago

      Thanks for the detailled answer. If I remember well, the permission engine is not "customizable", meaning that the change would be in the CORE, that is something we always prevented to dig in. Our module for example uses only extension system/mecanisms to allow to use the sudo feature. But I need to dig with latest Sugar 9.3 to be sure they didn't change/open it on the code level.

      As you're a partner, if you need some modules for your customers, don't hesitate to contact us directly. No promise on the developement of the feature for now, we are focused on finishing other modules for the next weeks.


  3. damonterry member avatar


    a year ago

    Hi @iDevIT

    I'm interested if you decided to add this to the product. Our customer is looking at plugins for sudo but it needs to have the ability to assign non admin users the functionality.

    Thanks Damon

  4. idevit member avatar

    iDevIT Provider Affiliate

    a year ago

    Hello Damon,

    Thanks for your message. Right now I have no dev plan for this.

    Which version are you currently considering ? ondemand ? on premise ? pro? enterprise ? If you have the specs and few budget from your customer, I will gladly check how to provide the feature.

    Only time is needed here :)


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