by iDevIT

Sudo Login (or Masquerade) allows Administrators to log in as any regular user without asking for their password and without disconnecting them. Specially useful for configuring their workspace (filters, reports, dashboard) or to support users (reproduce issues, help them step by step, etc).

Free 30 day trial
Try it Now

By clicking you consent to share your profile with the developer

#4294 - Cannot schedule reports for other users

Closed Bug? created by bstetzer Verified Purchase 2 years ago

Hello, So far the application will not allow me to schedule reports for other sugar users. I have tried scheduling it from my login as an admin, and have also scheduled from their account using your login. Either way they are emailed to me instead of the assigned user.

Please advise

  1. idevit member avatar

    iDevIT Provider Affiliate

    2 years ago

    Hello bstetzer,

    Thanks for contacting us. Can you please tell us the exact flavor and version of SugarCRM you are using ?


    • bstetzer member avatar

      bstetzer Verified Purchase

      2 years ago

      Sugar 8.0.3 enterprise, on prem

    • idevit member avatar

      iDevIT Provider Affiliate

      2 years ago

      Thanks for the reply.

      We just tested again the feature using Sugar OnDemand 9.0.2 (lastest stable version) and this is working fine. The scheduled reports are created either to the running user (not only admin) and you can also add additional users to a schedule to send it multiple times using only one schedule.

      Using sudo login let you use the report module as the sudoed user and so schedule its own reports.

      I waited the necessary time to let the scheduler trigger the cron and then check the mailbox : the report were triggered and emails sent to the right recipient.

      Do you have an available sandbox to have a look on your on-premise instance and help debug it ?

  2. idevit member avatar

    iDevIT Provider Affiliate

    2 years ago

    We would add to our knowledge despite the new feature introduced in Sugar 9, there's no specific evolution of the expected feature between 8 and 9 on scheduled reports.

    We hope the user will be able to gain an access to either a sandbox or any 8.0.3 instance to debug it more closely, but we doubt to be in the case of a module bug, as the nature of the module that only superseed in memory the logged-in user (no business code modification in the reports module)

  3. idevit member avatar

    iDevIT Provider Affiliate

    2 years ago

    Unfortunately no feedback for the last 2 months. I am closing the case. Don't hesitate to let us know if anything can be added on this topic.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
  • "Great and responsive customer service! There was a conflict with one of the recent Sugar upgrades and iDevIT was quick to respond and resolve the issu..." - cpike

    Read More Reviews