Last Activity Dates allows users to see when the Target, Lead, Contact, or Account was last communicated with. It can also drill down to each activity type and quickly create a list of customers or prospects that haven't had contact within a set timeframe, making it perfect for account management, sales, customer service, and other customer-facing departments.
#4741 - Entering license validation key throws error
When I enter my license id and click validate license, it throws the error message:
Error file_get_contents(https://52.13.203.84/api/v1/ key/validate? public_key=08197207476c3ea8b859d602e0c f829&key=e10fe1 dc6b8c2dbc91bb66cdbc148 c84&addon version=&host_name=sugar.inter nal.tenstreet.com&site_ur|=httos%3A%2F%2F sugar.internal.tenstreet.com&sugar_version= 11.0.5&sugar edition=ENT&user _count=204& admin_user_count=14&group_user_count=0& db_type=mysql): failed to open stream: no suitable wrapper could be found
How can I resolve?
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"My earlier review said: "Basically works with a minimal impact to system performance." that rating and my text was based on the issues we experienced..." - Bud Hartley
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a year ago
Hello, just following up with this - this field will be amazing once we get help! Do you need anything else from me? Is there a number for support?
a year ago
Hi there - I looked at the error and I believe the package you have downloaded was updated to work with the latest Sugar versions. There were some API changes introduced in Sugar 12.2 in SugarCloud that were also ported to Sugar 12.0.x patch. It looks like you're using Sugar 11.0.5. Is that the same version that you use in production? If you are on 11.0.x then the developer may need to provide you with an older package version.
a year ago
Hi Matt, thank you for the response! Yes, we are on SugarCRM Version 11.0.5 (Build 327 E) (Q2 2021). This is a landed solution, we are not on and will not be moving to the cloud. Will the older version still be able to recalculate the activity fields on all Accounts? This is a big feature for us! Thank you in advance, and could you let me know when I might expect to receive this package?
a year ago
Hi Leah - I just checked with Rafa from my team and he said that the issue is actually a PHP setting on your on-premise installation. Sugar 11.0.5 includes this new API but it won't work unless you change a PHP setting on your hosting environment.
Make sure that the PHP allow_url_fopen is ON https://www.php.net/manual/en/filesystem.configuration.php#ini.allow-url-fopen
For more background, you can check out this developer blog. https://sugarclub.sugarcrm.com/dev-club/b/dev-blog/posts/introducing-externalresourceclient-your-friendly-http-client?CommentId=daccdf20-40a9-465a-ace4-a5f3947a02bf
a year ago
Hi Matt, we updated this setting and bounced Apache and received a different error, which we don't know what it means - it says:
file get_contents(https://52.13.203.84/api/v1/ key/validate? public_key=08197207476c3ea8b8e59d602e0c f829&key=e10fe1 dc6b8c2dbc91bb66cdbc148 84&addon version=&host name=aspartame .internal.tenstreet.com&site_url=https%3A%2 F%2Faspartame.internal.tenstreet.com&suga r_version=11.0.5&sugar_edition=ENT&user_c ount=197&adminuser_count=17&group_use r_count=0&db_type=mysql): failed to open stream: php_network_getaddresses: getaddrinfo failed: Name or service not known
What can we do to resolve this one? Thank you so much for your help!
a year ago
Hi Leah,
Ross here from enable.services! Thank you for your feedback here. It would be great if we could contact you directly via email to help get this resolved. Could you please email sugarhelpdesk@enable.services to raise a case and we can assist further from there.
In the meantime i have pasted the conversation so far into our internal chat channels to see if i can get any initial advice.
Many thanks, Ross