by hutchins.chad

Manually run scheduler jobs and queued jobs with the click of the button. Great for testing and debugging your schedulers. Stop waiting on the cron and get your work done faster. Great for On-demand systems.

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#826 - Installation failed

Closed Bug? created by jblack 5 years ago

I got this message in my On Demand 6.7.6 instance

Installation failed!

The package you are attempting to install does not conform to the policies established within the Sugar Open Cloud or by your system administrator.
Sugar Open Cloud customers must obtain a new package from the package provider that addresses the issues described below.
If you are running Sugar locally, you can relax your Module Loader restrictions to allow the package to be installed.

The Sugar Open Cloud package loading policies are detailed in the SugarCRM Knowledge Base.
The available restrictions and exceptions are detailed in the SugarCRM Developer Zone.

File Issues
Invalid file extension

Do you know what might be going on?

  1. chad member avatar

    hutchins.chad Provider Affiliate

    5 years ago

    Hi there, yes unfortunately there's a weird issue in that specific version/edition of Sugar you're using (6.7 Pro+ On-demand). I'll email you a new package now that corrects the issue.

    Sorry for the inconvenience. When you get it, install it as usual and let me know if that solves the problem. Thanks!

  2. jblack member avatar


    5 years ago

    Thanks for your help. The install was successful with your updated package. I have a follow up question though: When I attempt to use the "Kick Off Job" function, I get this error message

    This happens with any job I choose. Is this expected?

    • chad member avatar

      hutchins.chad Provider Affiliate

      5 years ago

      Well I guess there are a couple "gotchas" in on-demand 6.* versions I didn't expect. I've emailed you a new version that corrects this issue. Give it a shot and let me know how it goes. Thanks and sorry for the inconvenience!

  3. chad member avatar

    hutchins.chad Provider Affiliate

    4 years ago

    I'm closing this case for now. Let me know if you still haven't been able to get this to work. Thanks!

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  • "The price is great for the time it saves in testing Schedulers. What would have taken hours to test and debug, I can now do in minutes with a single click. They should rename it from Kickoff to Kickass because that's what it is."

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