by Vedisoft

Visualize and manage your "work in progress" by dragging and dropping your records. Add a Kanban view for any SugarCRM or SuiteCRM module. Great for sales pipelines, leads pipeline, account pipeline, support team boards, project management, and more.

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#3291 - received a healthcheck from SugarCRM

Closed General Question created by randrews Verified Purchase 3 years ago

Hello, I received a health check warning from SugarCRM reporting issues with Kanban .. can you please reach out rectify?

  1. Vedisoft member avatar

    Vedisoft Provider

    3 years ago

    Hi Richard,
    Is it about updating your system on 7.9?
    Or you are already on 7.9?

    • randrews member avatar

      randrews Verified Purchase

      3 years ago

      not sure .. I received an email from Sugar that it failed a healthcheck and kanban was the reason ..can I send an email to someone with the trace from SugarCRM, please send me an email I can reply to

  2. Vedisoft member avatar

    Vedisoft Provider

    3 years ago

    Richard,
    1. unistall old version of module and install new one.
    2. new version you can take from your account on SugarOutfitters (file name is kanban-sugarcrm-7.9.zip) or here:
    http://office.vedisoft.ru/__files/kanban-sugarcrm-7.9.zip
    3. ask your SugarCRM-specialists to repeat their check.

    • randrews member avatar

      randrews Verified Purchase

      3 years ago

      Thank you .. will the kanban views be preserved or should I ask people to record what they have done?

    • Vedisoft member avatar

      Vedisoft Provider

      3 years ago

      As far as I know you will be asked during uninstall whether you want to preserv module's table or not. Choose "preserv".
      But it is better to make backup copy for "kanban" table in your database.

    • randrews member avatar

      randrews Verified Purchase

      3 years ago

      i have installed and unintstalled the latest version and it has failed multiple times

    • Vedisoft member avatar

      Vedisoft Provider

      3 years ago

      if possible, please send me credetials to login to your CRM via email to a@vedisoft.info/

      if it is not possible, tell me
      1. what version of CRM you currently have.
      2. error message after it failed.

    • randrews member avatar

      randrews Verified Purchase

      3 years ago

      there is not an error, it just will not start .. have done the repair as as well.

      Sugar (version 7.8.2.2)
      Sales force automation application

  3. Vedisoft member avatar

    Vedisoft Provider

    3 years ago

    discussed and closed by email

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