by iNet Process Inc.

iNetSudo for SugarCRM 8.x, 9.x, 10.x, and 11.x allows SugarCRM Administrators to easily change to a different user without knowing their password, enabling them to configure and test any user's experience.

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#4190 - iNet not showing same view as User

Closed Bug? created by tlemotte 2 years ago

I've had two separate instances where a user was experiencing an error and viewing the user's account through iNet would not demonstrate the error. I had to physically log in as the user (still on my own computer) and then the error displayed. Both were report related. Can you please share the limitations of iNet? The intention in purchasing this was to be able to support users without having to boot them out.

Thank you.

  1. Davis member avatar

    iNet Process Inc. Provider Affiliate

    2 years ago

    Hi I just sent you an email so we can get screenshots and other diagnostic info and look into this.
    Thanks!

  2. Davis member avatar

    iNet Process Inc. Provider Affiliate

    2 years ago

    This is caused by the way Sugar's internal API handles modules in BWC mode, like reports. While we wait for a fix from Sugar, we've coded a workaround into our latest release 4.6.0. Can you please test that and confirm you get the expected behavior? Thanks! Davis

    • tlemotte member avatar

      tlemotte

      2 years ago

      Confirmed, this is now working as expected.

      Thank you!

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