by iNet Process Inc.

iNetSudo for SugarCRM 8.x, 9.x, 10.x, and 11.x allows SugarCRM Administrators to easily change to a different user without knowing their password, enabling them to configure and test any user's experience.

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#3516 - Not working in production

Closed Bug? created by Pamela 4 years ago

Hello.

We installed this into our Dev and UAT on demand environment this past Friday. Did all the testing and it worked great just as we were told it would. When we deployed it to production on sugar on demand didn't work. We went thru the same steps to log into another person as in Dev and UAT, but it never signed us in as the person we were trying to log in as.

Is there a bug or something causing this to happen?

  1. Davis member avatar

    iNet Process Inc. Provider Affiliate

    4 years ago

    Hi Pamela, I can't say for certain what is causing the issue you are seeing. As you noted, it worked as expected for all your testing. If you would like us to try to troubleshoot this, you will need to provide us with a complete backup of your Sugar instance and DB. Please feel free to email me directly about this at davis.hall@inetprocess.com. Thanks! Davis

  2. Davis member avatar

    iNet Process Inc. Provider Affiliate

    4 years ago

    Hi Pamela, Were you able to resolve the issue in your production environment? Is there anything I can do to assist? Thank you! Davis

    • Pamela member avatar

      Pamela

      4 years ago

      Hello Thank you for the follow up. Due to security protocols we are unable to give you a copy of our system. Our hired consultants for Sugar are looking into this and i believe they have found the issue.

      Thank you for the follow up. I been traveling and in my final lunching Sugar and forgot to reply back. -Pamela

  3. Davis member avatar

    iNet Process Inc. Provider Affiliate

    4 years ago

    Great! Could you please have your partner reach out to me so I can be sure to address anything they find in the product? Davis.Hall@inetprocess.com. Thanks!

  4. Davis member avatar

    iNet Process Inc. Provider Affiliate

    4 years ago

    Hi Pamela, Happy Wednesday! We've loaded a new version of iNetSudo to Sugar Outfitters. Can you get the latest and test if it resolves your issue? Thanks! Davis

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