Implicit FrontEnd provides deep integration with Microsoft Outlook. In addition to full two-way synchronization of Outlook data such as contacts and calendars, it allows you to sync CRM data including accounts, opportunities, quotes etc. so that you can do all your CRM work without leaving Outlook. In addition, FrontEnd allows you to leverage the rich Outlook functionality to provide tools such as manual and automatic email archiving, collaboration and approval, opportunity tracking and more.
#3108 - Archive e-mails to custom modules
Hi,
I have been making tests in archiving e-mails to custom modules created in SugarCRM (Community Edition, 6.5)
For some of them, it works. For instance, I'm able to archive e-mails to records on my custom module called "petit_Petitions". However, I just can't archive e-mails to my custom module "afrix_rap". I have checked in the database, with the query:
"SELECT name, parent_id, parent_type from emails" and the record relationship between the e-mail and the "afrix_rap" module is created, however this is the result:
name | parent_id | parent_type E-mail subject | 457121f3-1b1b-a058-628d-5926aa76a615 | afrix_raps
And the record from my "petit_Petitions" module (which works) is:
name | parent_id | parent_type E-mail subject | 51e00864-75ed-72d9-fe6f-59268c70cce9 | petit_Petitions
Of course it's the "s" in "afrix_raps", because the module is called "afrix_rap" (without the "s"). If I manually attach an e-mail from the Sugar UI, the "parent_type" column shows as "afrix_rap".
So, is this a bug from the Implicit FrontEnd plugin or a bug from SugarCRM?
Thank you!
Regards,
David.
6 years ago
Hi David,
I think you're right. We go by table name and the value we retrieve from Sugar has an s
Thanks,
Ronnie
6 years ago
Hi Ronnie,
Then, this is a bug from SugarCRM or from the Implicit Frontend plugin?
I need a solution for this.
Thank you.
Regards,
David.
6 years ago
It's a Sugar CE issue
Ronnie