by GrinMark

Make life easier by reducing the need to flip between apps. If you are using Outlook Web App, Outlook 2013, or Outlook 2016 connected to Office365 or Exchange Server 2013 then be sure to take advantage of this email and contact synchronization add-on. Smartly links emails to your Sugar records and keeps your contacts in sync.

Free Trial

By clicking you consent to share your profile with the developer

#4195 - Works - But Not All The Time

Closed Bug? created by dana1 3 years ago

I just installed it and it's working on some of the emails I'm archiving but not all of them and I can't figure out why.

I do the same process. Go to my Sent folder, open the email and choose the GM button. Then I choose to Archive. For some it shows archived and shows the email address it was archived to and when I go to Sugar I see the email under Contacts and Accounts. But for others, when I do the same thing, it says it's archived but doesn't show in Sugar under the Contact or Account.

How can I get this to work consistently?

  1. dana1 member avatar


    3 years ago

    This can be closed. I realized soon after creating the case that the two I was having issues with have different email addresses on the email than is in Sugar. I'm used to the Sugar plug-in for Outlook Desktop and it won't archive if there isn't a matching address.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...