by GrinMark

Make life easier by reducing the need to flip between apps. If you are using Outlook Web App, Outlook 2013, or Outlook 2016 connected to Office365 or Exchange Server 2013 then be sure to take advantage of this email and contact synchronization add-on. Smartly links emails to your Sugar records and keeps your contacts in sync.

Free 30 day trial
Try it Now

By clicking you consent to share your profile with the developer

#4022 - User Authentication to Office.com Grayed Out

Closed General Question created by jkostenbader 3 years ago

When reviewing the connection settings the username for authentication into Exchange is filled in (apparently automatically) with your email address. When we authenticate we use a different variation of our email address. I can't change that in the settings becauseit appears grayed out. How can I change this

  1. GrinMark member avatar

    GrinMark Provider Affiliate

    3 years ago

    Detected name is used as a primary key. We can update if actual email is different. Could you send a request to support@grinmark.com (displayed email, desired email)?

    Regards, Max

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating