Make life easier by reducing the need to flip between apps. If you are using Outlook Web App, Outlook 2013, or Outlook 2016 connected to Office365 or Exchange Server 2013 then be sure to take advantage of this email and contact synchronization add-on. Smartly links emails to your Sugar records and keeps your contacts in sync.
#3938 - suitecrm 7.10.10 loop
Dear support, I'm installing multisite plugin but when I "commit" the installation fastcgi crash. Lamp platform: centos 6.10, php 7.2 (tested also with 7.1,7.0,5.6), apache 2.2.15, mysql 5.5
Attached screenshots with some logs.
Thank you!
[Screenshot 2018-11-13 22.50.00.png](https://www.sugaroutfitters.com/assets/img/support/grinmark-outlook-365-addin-for-sugarcrm/c8048c3b0fc34cd6a993199e37a0325d/Screenshot%202018-11-13%2022.50.00.png "Screenshot 2018-11-13 22.50.00.png")
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"plugin is really slow" - baycroft
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5 years ago
Hi,
Try using this module https://gmdownlods.s3.amazonaws.com/aesync/gmsync1.9.4.zip
Regards, Max
5 years ago
Hi Max, thank you but it fails with attached errors.
Regards, Daniele
5 years ago
Hi Danielle,
We did not see this error with other customers. Likely it is specific to your environment. Unfortunately we have no means to provide support on this. I am sorry for that.
Regards, Max
5 years ago
Hi Max, Could you please help us on this issue? Do you have some guidelines about the installation or troubleshooting that we can use to solve the problem? Let me know please, or we cannot use your plugin 'cause it doesn't work with our environment. Let me know please. Regards, Daniele
5 years ago
Dear Max, I have installed the plugin in another domain in the same server with suitecrm LTS version (7.8.23) and it works well than I think the problem is with last suiteCRM version 7.10.10
We are ready to make all test that you need and provide all information useful to solve the problem.
I made a request to GrinMark Skype contact.
Thank you
5 years ago
Hi Daniele, Could you try this package? https://gmdownlods.s3.amazonaws.com/suitecrm/gmsync1.9.5.zip Regards, Max
5 years ago
Hi Max, the problem is the same "PHP Fatal error: require_once(): Failed opening required 'modules/GMSyncAddon/GMSyncAddon.php'" when I commit the installation.
We are ready to make other tests.
Thank you, Daniele
5 years ago
Hi Daniele,
Just checked. Works in our 7.10.10 instance of SuiteCRM. So I guess this is PHP configuration or something of this sort.
Regards, Max
5 years ago
Dear Max, I have reinstalled suitecrm 7.10.10 and imported the database and now it works with version 1.9.5 but when I try to validate the license it fails with "Error: Key does not exist."
Thanks, Daniele
5 years ago
Hi Daniele,
It was expected. Cancel the trial in this store and start a new one at https://store.suitecrm.com/
Regards, Max
5 years ago
Hi All, We tried to install gmsync_latest (version 2.2.1. updated on may/2018) but it still not working on our suiteCRM. The same is for the version 1.9.4. I followed these instruction https://store.suitecrm.com/docs/grinmark-outlook-365-addin-for-suitecrm/multi-user-installation and attached you can find the screenshots with the configuration from my Office365 page and the error that I receive when I click on Test Connection under the CRM Login Section. We need this feature on our CRM, but if your plugin is not compatible with Office365, we would ask for a refund for the licenses purchased but unused. Let me know please, it's really urgent. Best regards, Daniele
5 years ago
Hi Danielle,
You need this one https://gmdownlods.s3.amazonaws.com/suitecrm/gmsync1.9.5.zip Read earlier comments on this Case for more details.
Regards, Denis
5 years ago
Hi Denis, Sorry, I made a typing mistake: the same error appears with version 1.9.5 and not 1.9.4. What could I do? Thanks, Daniele
5 years ago
Hi Danielle,
IN one of your previous replies you mentioned:
_I have reinstalled suitecrm 7.10.10 and imported the database and now it works with version 1.9.5 _
Why it stopped working? Are you using different CRM version?
Regards, Max
5 years ago
Hi Max, I wrote that I've reinstalled the plugin on the system, but I haven't tryied the connection with Outlook because I didn't have the credentials to do that. On monday I received from my colleague that is in charge of the integration between the two system the attached screenshots, and I reopened the ticket due to this problem. How can we solve this? What do you need to debug the problem? Let me know please, have a nice day. Daniele
5 years ago
Please note that we use the SuiteCRM version 7.10.10, Sugar version 6.5.25 (Build 344)
5 years ago
Please note that we use the SuiteCRM version 7.10.10, Sugar version 6.5.25 (Build 344)
5 years ago
Hi Danielle,
I do not see the screenshots here. Could you please send them to support@grinmark.com?
Regards, Max
5 years ago
I send you an email
5 years ago
Hi Max, did you receive my email? The problem is really urgent due to a complaint from my client, so please help me. It would be really appreciated. All the best, Daniele
5 years ago
Hi Daniele,
Screenshots were helpful. You have plugin installed (I mean web part where you click Test Connection) from SugarOutfitters store, while your license and gmsync module are from SuiteCRM store. So, to make it working uninstall what you currently have (in browser) and install from here https://store.suitecrm.com/docs/grinmark-outlook-365-addin-for-suitecrm/multi-user-installation You need this manifest file http://www.grinmark.com/download/OutlookPluginEnterpriseSuiteCRM.xml
Regards, Max
5 years ago
Hi Max, I have installed the correct connector but I still receive the error. I send you another email with some sceenshots (errors and what I installed): could you please check? Let me know! Thanks again, Daniele
5 years ago
The issue has been resolved the way described here:
https://www.sugaroutfitters.com/docs/grinmark-outlook-365-addin-for-sugarcrm/troubleshooting
5 years ago
Issues number is #1.