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Make life easier by reducing the need to flip between apps. If you are using Outlook Web App, Outlook 2013, or Outlook 2016 connected to Office365 or Exchange Server 2013 then be sure to take advantage of this email and contact synchronization add-on. Smartly links emails to your Sugar records and keeps your contacts in sync.

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#3845 - Does your plug-in work with aCloudCRM?

Closed Installation created by alisonotway 3 years ago

Does your plug-in work with aCloudCRM (they told me it did!)?

I have it installed, tried all the settings but can not get it to work.

When testing the connection in the setting box in outlook - Remote server returned a 401 error?

Can't find a support link either - please help!

  1. GrinMark member avatar

    GrinMark Provider Affiliate

    3 years ago

    Hi,

    We officially support Sugar and SuiteCRM. What is CloudCRM? Is it a clone of Sugar like SuiteCRM?

    Regards, Denis

    • alisonotway member avatar

      alisonotway

      3 years ago

      The company said its 99% Sugar CRM and ALL your plugins work with it - the url i'm using is: https://banyards.acrm.accessacloud.com if your plugin doesn't work with this CRM system can you let me know.

      thanks!

    • alisonotway member avatar

      alisonotway

      3 years ago

      just found on the tab the wording SugarCRM so you do support it!

      in that case has the plug-in got a bug.

  2. GrinMark member avatar

    GrinMark Provider Affiliate

    3 years ago

    Hi Alison,

    What exactly does not work? I tried CRM connection to https://banyards.acrm.accessacloud.com with admin/password and as expected received:

    Connecting to SugarCRM:7.7.2.1 flavour:ENT Login attempt failed please check the username and password (Invalid Login)

    Regards, Denis

    • alisonotway member avatar

      alisonotway

      3 years ago

      Hi, i get a connection failed message with the following: The remote server returned an error: (401) Unauthorised. Thats with my login details?

  3. GrinMark member avatar

    GrinMark Provider Affiliate

    3 years ago

    Hi Alison,

    I assume that it is for Office365 connection. This may happen if you have several email addresses associated with one account. If this is so - please send names of all email addresses you use with this Office365 account to support@grinmark.com and we'll update the user email.

    Regards, Denis

    • alisonotway member avatar

      alisonotway

      3 years ago

      yes it is O365 but i only use one email address. ill send it to support email address you suggested.

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