by GrinMark

Make life easier by reducing the need to flip between apps. If you are using Outlook Web App, Outlook 2013, or Outlook 2016 connected to Office365 or Exchange Server 2013 then be sure to take advantage of this email and contact synchronization add-on. Smartly links emails to your Sugar records and keeps your contacts in sync.

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#3800 - Archived Email did not include attachments

Closed General Question created by GabrielleHall 3 years ago

Hi Support,

We have recently installed this plugin and have been doing some testing, one thing we have noticed so far is that when we archive an Email, the Attachment is not included.

It was not immediatly obvious in the settings if there was a way to configure this. Can you please advise how we enable this function.

Regards Gabrielle In-Tec

  1. GrinMark member avatar

    GrinMark Provider Affiliate

    3 years ago

    Hi Gabrielle,

    Attachment sync configuration is not available through the front-end and switched off by default. I can pull the plug from our end. Please let me know if you want to archive all attachments or also want to filter out some of them by file extension or name or size. For example, some customers do not want to archive attachments greater than 100mb or archive gif images.

    Regards, Denis

  2. GabrielleHall member avatar

    GabrielleHall

    3 years ago

    Hi Denis,

    I would like to archive all attachments.

    Regards Gabrielle In-Tec

  3. GrinMark member avatar

    GrinMark Provider Affiliate

    3 years ago

    Hi Gabrielle,

    Configured.

    Regards, Denis

  4. GabrielleHall member avatar

    GabrielleHall

    3 years ago

    Hi Denis,

    Do I need to do anything on my end to get this happening?

    Regards, Gabrielle

  5. GrinMark member avatar

    GrinMark Provider Affiliate

    3 years ago

    Hi Gabrielle,

    No, all set.

    Regards, Denis

    • GabrielleHall member avatar

      GabrielleHall

      3 years ago

      Hi Denis,

      It is still not archiving the attachments.

      Regards, Gabrielle

  6. GrinMark member avatar

    GrinMark Provider Affiliate

    3 years ago

    Hi Gabrielle,

    Could you please archive an email with attachments using mass archive feature in Synchronization tab? This way we'll have more logs to analyze. https://www.sugaroutfitters.com/docs/grinmark-outlook-365-addin-for-sugarcrm/synchronizing-items-in-outlook

    Regards, Denis

  7. GabrielleHall member avatar

    GabrielleHall

    3 years ago

    Hi Denis,

    I have the mass archive feature on for inbox and sent items and still the attachment doesn't archive into Sugar.

    I am however having another issue, it has started coming up with "Add-in Error". Our network and internet are connected and I have tested the connections in the settings tab as well however it still keeps popping up with this message.

    Regards, Gabrielle

  8. GrinMark member avatar

    GrinMark Provider Affiliate

    3 years ago

    Hi Gabrielle,

    It is Sugar 8. Please uninstall the gmsync module from CRM and install the Sugar 8 ready version from this link https://gmdownlods.s3.amazonaws.com/aesync/gmsync2.2.1.zip

    Regards, Denis

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