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#2634 - Connection with CRM

Closed General Question created by SELVEA 7 years ago

Hi,

I tried to connect my CRM with office365 and it doesn't work because of connection with CRM that promt "Connection failed".

![index.png](https://www.sugaroutfitters.com/assets/img/support/grinmark-outlook-365-addin-for-sugarcrm/590be38a27211fed188b33dd8859e80a/index.png "index.png")

The connection with Office365 seems to be ok : ![index 2.png](https://www.sugaroutfitters.com/assets/img/support/grinmark-outlook-365-addin-for-sugarcrm/590be38a27211fed188b33dd8859e80a/index%202.png "index 2.png")

The GM license and the user "sfourel" are configured properly in the CRM configuration menu : ![index 3.png](https://www.sugaroutfitters.com/assets/img/support/grinmark-outlook-365-addin-for-sugarcrm/590be38a27211fed188b33dd8859e80a/index%203.png "index 3.png")

Please help me

Thanks Sylvain FOUREL +33 6 77 10 24 37

  1. GrinMark member avatar

    GrinMark Provider Affiliate

    7 years ago

    Hi Sylvain,

    SOAP layer is not working in your instance of SuiteCRM. The error we see at each SOAP call is

    'Operation '' is not defined in the WSDL for this service'.

    Probably the reason is in Apache or PHP version installed on your server.

    Regards, Denis

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