by GrinMark

Make life easier by reducing the need to flip between apps. If you are using Outlook Web App, Outlook 2013, or Outlook 2016 connected to Office365 or Exchange Server 2013 then be sure to take advantage of this email and contact synchronization add-on. Smartly links emails to your Sugar records and keeps your contacts in sync.

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#2447 - Syncing email from Outlook 365 to SugarCRM

Closed Installation created by rick2 6 years ago

We are attempting the sync Outlook 365 email to Sugar CRM and do not see the email in Sugar. Best done on the phone. What is the best number to call you on?

Thank you.

Rick Icaros, Inc 703-338-6771

  1. rick2 member avatar

    rick2

    6 years ago

    I understand you are in Europe. We are located in Washington DC on EST. Can we set a time to discuss. We have gone through the complete install but emails do not appear to be syncing. Thank you.

  2. GrinMark member avatar

    GrinMark Provider Affiliate

    6 years ago

    Hi Rick,

    You need to type in Exchange account password on the Settings tab. Currently it is empty and our service can not connect to Exchange.

    Regards, Denis

    • rick2 member avatar

      rick2

      6 years ago

      Thank you, we think our test email synced, but we could not find it in the corresponding Sugar file for the subject account under History, Opportunities, etc.

  3. GrinMark member avatar

    GrinMark Provider Affiliate

    6 years ago

    I'll respond to you by email because the answer contains name of the account. The email will come from support@grinmark.com.

    • rick2 member avatar

      rick2

      6 years ago

      I think we are set. Great tool. Thanks for the help

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