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Make life easier by reducing the need to flip between apps. If you are using Outlook Web App, Outlook 2013, or Outlook 2016 connected to Office365 or Exchange Server 2013 then be sure to take advantage of this email and contact synchronization add-on. Smartly links emails to your Sugar records and keeps your contacts in sync.

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#2386 - GrinMark Outlook365 Addin for SugarCRM Connection Failed

Closed Bug? created by frichter 5 years ago

I try to install a multi-user connection between SuiteCRM (Version 7.6.6) and Office 365 (business essential).

The test connection to the CRM login is ok but the test connection with Office 365 account failed with this message ::

The request failed. The remote server returned an error: (401) Unauthorized

However I can read the mails sent with office 365 iin the inbox of SuiteCRM.

Is ther any explanations for this?

Francis RICHTER

  1. GrinMark member avatar

    GrinMark Provider Affiliate

    5 years ago

    Hi Francis,

    Could you send your email address to sugarcrm@grinmark.com. We will check the server logs to see what is wrong with the config.

    Regards, Alexey Grinevich

    • frichter member avatar

      frichter

      5 years ago

      here the email : frichter@XRMPARTNER142.onmicrosoft.com Thanks Francis RICHTER

    • GrinMark member avatar

      GrinMark Provider Affiliate

      5 years ago

      Hi Francis,

      It appears that you didn't specify a password for Office 365 account. You need to specify it for exchange in the Settings tab.

      I hope that helps.

      /Alexey

  2. frichter member avatar

    frichter

    5 years ago

    Hi Alexey, I typed again the password and it is working fine. Thanks for your help. Francis

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