by GrinMark

Make life easier by reducing the need to flip between apps. If you are using Outlook Web App, Outlook 2013, or Outlook 2016 connected to Office365 or Exchange Server 2013 then be sure to take advantage of this email and contact synchronization add-on. Smartly links emails to your Sugar records and keeps your contacts in sync.

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#1850 - install on standalone Outlook 2016

Closed Installation created by cloeven 6 years ago

hi, I just purchased the trial. I was expecting a download link but only see the key. I read the install instructions but only see an option to install through the Exchange server using the XML link etc. Is there a way to install on one Outlook 2016 client without going through the Exchange server?

  1. GrinMark member avatar

    GrinMark Provider Affiliate

    6 years ago

    Hi,

    In any case installation is performed via the web interface. It is either Exchange Control Panel (if you are setting the plugin for multiple users) or Outlook Web Access (if you are setting just for personal use). Once you install it the plugin will appear in Outlook 2016 automatically.

    Best regards, Denis

  2. cloeven member avatar

    cloeven

    6 years ago

    hi Denis, our Exchange is hosted and our admin says we don't have the rights to add apps or access the Exchange control panel. Same thing for OWA - I can see installed apps, but can't edit/add to the list. Is there an option or version of your plug-in that I can install just locally on my desktop outlook?

  3. GrinMark member avatar

    GrinMark Provider Affiliate

    6 years ago

    We have an add-in for desktop Outlook on Windows: http://www.grinmark.com/products/addin/about.html

    Or server-side sync (MAC is supported): http://www.grinmark.com/products/aesync/about.html

    • cloeven member avatar

      cloeven

      6 years ago

      ah ok - it looks like the first one is the one I want - how can I change my trial to that download? I assume I fill out the form - then this current /trial will automatically cancel?

  4. GrinMark member avatar

    GrinMark Provider Affiliate

    6 years ago

    You need to cancel the trial via sugaroutfitters. Then download the desktop Outlook AddIn from GrinMark website. You can request the trial license right from the AddIn after installation.

  5. cloeven member avatar

    cloeven

    6 years ago

    ok I de-activated the trial. I did the download, installed the add-in. When I go to Options->add-ins I can see it's installed but inactive. I then choose 'manage COM add-ins' and check the previously-unchecked box to activate it. No go. I exit, reboot, re-check - still not activated, no dialog box to get a key. What am I missing here? Should this really be that complicated?

  6. GrinMark member avatar

    GrinMark Provider Affiliate

    6 years ago

    Could you please send this info to support@grinmark.com? Let's continue by email because the product we are discussing now is not listed on sugaroutfitters.

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