by christianknoll

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#49 - unable to re name home page / cannot access dashlet

Closed Bug? created by mzaleski Verified Purchase 9 years ago

Hi,

I am unable to rename the home and add remove dashlets. The mouse over the home button does not function and the icon to rename the home page doesn't work either.

I am using sugar 6.5.8 and the latest patch for the theme.

Any suggestion to solve the issue? The only way to fix this is by re-starting from fresh version or sugar which is a problem. Maybe by un installing the them but sugar doesn't allow it.

Thx.

  1. christianknoll member avatar

    christianknoll Provider

    9 years ago

    (1) wjhat Browser are you using (2) do you have firefox and a tool like Firebug? That would help to trace the request that is sent to sugar when you hiover over the home icon. Would interesting what the repsonse is that is coming back from Sugar.

    if (2) is not the case please send me your contact details to info(at)kreporter.org and we need to arrange a teamviewer session to look into your issue. There will be no need to reinstall and start from scratch.

  2. mzaleski member avatar

    mzaleski Verified Purchase

    9 years ago

    thx for following up....

    (1) - chrome and firefox. both have the same behavior - IE9 is another problem... (2) - here is the response for firebug when I hover:

    Parameter:

    action ajaxController activeModule Home ajaxAction getMenu currentModule Bugs module TRThemeController to_pdf true

    ResponseHeaders Pragma no-cache Date Wed, 13 Feb 2013 14:09:47 GMT Content-Encoding gzip Server Apache/2.2.16 (Debian) X-Powered-By PHP/5.3.3-7+squeeze14 Vary Accept-Encoding Content-Type text/html; charset=UTF-8 Cache-Control no-store, no-cache, must-revalidate, post-check=0, pre-check=0 Connection Keep-Alive Keep-Alive timeout=15, max=100 Content-Length 321 Expires Thu, 19 Nov 1981 08:52:00 GMT RequestHeaders Accept / X-Requested-With XMLHttpRequest

    InspectClear ConsoleHTMLCSSScriptDOM GET index.php?module=TRThemeController&action=ajaxCont...u&to_pdf=true&activeModule=Home&currentModule=Home 200 OK 194ms
    GET index.php?module=TRThemeController&action=ajaxCont...u&to_pdf=true&activeModule=Home&currentModule=Bugs 200 OK 336ms
    ParamsHeadersResponse ResponseHeaders Pragma no-cache Date Wed, 13 Feb 2013 14:09:25 GMT Content-Encoding gzip Server Apache/2.2.16 (Debian) X-Powered-By PHP/5.3.3-7+squeeze14 Vary Accept-Encoding Content-Type text/html; charset=UTF-8 Cache-Control no-store, no-cache, must-revalidate, post-check=0, pre-check=0 Connection Keep-Alive Keep-Alive timeout=15, max=100 Content-Length 301 Expires Thu, 19 Nov 1981 08:52:00 GMT RequestHeaders Accept / X-Requested-With XMLHttpRequest GET index.php?module=TRThemeController&action=ajaxCont...&to_pdf=true&activeModule=Home&currentModule=Leads 200 OK 200ms
    ParamsHeadersResponse

    Notice: Undefined variable: menuStr in /var/www/sugardev/modules/TRThemeController/TRThemeController.php on line 124 {"menu":"

    <

    ul class=\"itemMenuMenu\">Shortcuts<\/span>Create Lead<\/a><\/li>Create Lead From vCard<\/a><\/li>View Leads<\/a><\/li>Import Leads<\/a><\/li><\/ul>","lastviewed":"","favorites":""} GET index.php?module=TRThemeController&action=ajaxCont...pdf=true&activeModule=Home&currentModule=Documents 200 OK 227ms

  3. christianknoll member avatar

    christianknoll Provider

    9 years ago

    please disable display_errors (set it to off) in your php.ini and then restart the webserver. The issue here is that notices and warnings are sent long with thre AJAX request and thus mess up the response. This is the reason that the UI cannot interpret the resonse. The notice we will look into separately.

  4. mzaleski member avatar

    mzaleski Verified Purchase

    9 years ago

    it worked thanks for the great support!

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