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Increase your Sales instantly by using Sales Data Visualizer. RT SalesMap gives you a clean, transparent, and uncomplicated visual representation of your Accounts, Leads, and Contacts using Google’s powerful web browser mapping software right on your Sugar instance.

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#687 - Pin Points Not Showing Up

Closed Bug? created by marcio 8 years ago

SugarCRM OnDemand Professional, Version 7.2.1 (Build 1096)

Installed just fine, scheduler says that it is running every 30 minutes and has said so for the past few days. The sales map settings area says that its seeing 516 accounts, but when viewing the map, it shows 6 pages of accounts that I can 'scroll through', but no pin points ever show up anywhere on the map.

Any idea's what's going on?

  1. rolustech member avatar

    Rolustech Provider Affiliate

    8 years ago

    Hi Marcio,

    We have noted the issue and trying to reproduce it. We have local holidays and will get back to you after 4th August.

    Just a note, kindly try to Zoom and Scroll the map and pins will show up.

    Thanks

  2. marcio member avatar

    marcio

    8 years ago

    We have tried to zoom in and out, move the map around, go into street view and then exit, we used multiple computers with Windows 7 & 8, we have also used IE 10 & 11, and the newest versions of Opera, Firefox & Chrome, none of them show pin points no matter what we do.

  3. rolustech member avatar

    Rolustech Provider Affiliate

    8 years ago

    Hi,

    Kindly provide us your Sugar credentials so that we can look at the issue.

    I hope you have selected some value for following fields in respective module and same value is selected when you are loading on Map... Contacts --- Lead Source Accounts --- Type Leads ---- Status

    Thanks, Rolustech Support

  4. marcio member avatar

    marcio

    8 years ago

    As per our previous reply, we have tried every combination of contacts, accounts, leads and all, still nothing. The map doesn't even show within Chrome.

    https://cobaltusa.sugarondemand.com user: paul pw: test123

  5. marcio member avatar

    marcio

    8 years ago

    The map did finally pull up within Chrome, but it did take well over a minute to show up for some reason.

  6. rolustech member avatar

    Rolustech Provider Affiliate

    8 years ago

    Hi Marcio, Kindly let me know if anything else is pending to clarify. We will be happy to help you.

    Thanks, Rolustech Support

  7. marcio member avatar

    marcio

    8 years ago

    The pin points DO NOT WORK and never have. Please fix this issue ASAP.

    • marcio member avatar

      marcio

      8 years ago

      I apologize, but now it seems the pin points are showing up we thank you for the update!

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