by Rolustech

Increase your Sales instantly by using Sales Data Visualizer. RT SalesMap gives you a clean, transparent, and uncomplicated visual representation of your Accounts, Leads, and Contacts using Google’s powerful web browser mapping software right on your Sugar instance.

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#4492 - RT SalesMap Package is not properly UnInstalled, Installing it now can cause conflict with previous files, Click Continue to Install!

Open Installation created by info91 Verified Purchase a year ago

During upgrading 4.5 to 4.6 I have following message: RT SalesMap Package is not properly UnInstalled, Installing it now can cause conflict with previous files, Click Continue to Install!

I did uninstall 4.5, keeping the tables. Now we can't either install 4.6 nor re-install 4.5. Please help.

  1. info91 member avatar

    info91 Verified Purchase

    a year ago

    And this is what happens after pressing Continue: Cross Site Request Forgery (XSRF) Attack Detected Form authentication failure (Administration -> UpgradeWizard_prepare). Contact your administrator.

  2. rolustech member avatar

    Rolustech Provider Affiliate

    a year ago

    Hi,

    Thank you for sharing our query with us.

    We will analyze the issue and get back to you with our solution/feedback.

    In the meantime, feel free to share any concerns that you may have.

    Regards, Team Rolustech.

  3. rolustech member avatar

    Rolustech Provider Affiliate

    a year ago

    Hi,

    Can you please share with us your SugarCRM version and edition?

    Regards, Team Rolustech.

    • info91 member avatar

      info91 Verified Purchase

      a year ago

      On demand version 10.3.0

    • rolustech member avatar

      Rolustech Provider Affiliate

      a year ago

      Elena,

      Thank you for sharing the version and edition.

      Please let us get back to you.

      Regards, Team Rolustech.

  4. rolustech member avatar

    Rolustech Provider Affiliate

    a year ago

    Hi Elena,

    Thank you for your patience.

    We have analyzed the problem and have updated RT SalesMap package accordingly.

    We have sent the customized package to info@aluthermo.be.

    Please feel free to install it in your instance and share your feedback with us.

    Regards, Team Rolustech.

  5. info91 member avatar

    info91 Verified Purchase

    a year ago

    Thanks!

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