RT SalesMap

by Rolustech

Visualize your CRM data! Integrate Google Maps with SugarCRM to see leads, contacts, and accounts on a map. Plan routes, optimize sales efforts. Effortless location intelligence.

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#4348 - Error "Insuffient number of user licenses. Please add additional user licenses and try again."

Closed Bug? created by New Age Veneers Verified Purchase 5 years ago
Hi Support i am getting the same issue as #4333. I downloaded the latest build. We are currently using 4.5.3. Version from sugaroutfitters shows 4.5.3.1 1. uninstall RT Sales Map (not removing the tables). 2. Install latest version still getting same error. ![2020-04-27_08h55_13.png](https://www.sugaroutfitters.com/assets/img/support/google-salesmap/91483d50bc84ac473f05f8d39e20594f/2020-04-27_08h55_13.png "2020-04-27_08h55_13.png") 3. run quick repair and rebuild. Get the execute code box. I click execute and get database failure. ![2020-04-27_09h04_25.png](https://www.sugaroutfitters.com/assets/img/support/google-salesmap/91483d50bc84ac473f05f8d39e20594f/2020-04-27_09h04_25.png "2020-04-27_09h04_25.png") ![2020-04-27_09h04_47.png](https://www.sugaroutfitters.com/assets/img/support/google-salesmap/91483d50bc84ac473f05f8d39e20594f/2020-04-27_09h04_47.png "2020-04-27_09h04_47.png") We have 8 licences for RT Sales Map and only 6 enabled. The issue begain when we enabled a user and it put the user count to 9. ![2020-04-27_08h56_09.png](https://www.sugaroutfitters.com/assets/img/support/google-salesmap/91483d50bc84ac473f05f8d39e20594f/2020-04-27_08h56_09.png "2020-04-27_08h56_09.png") Thanks Damon Terry Evolution Marketing

  1. rolustech-primary-contact member avatar

    Info@Rolustech Verified Purchase

    5 years ago

    Hi Damon,

    Thanks for reaching out.

    Please let us analyze the issue and get back to you soon on this.

    Regards, Rolustech Support www.rolustech.com

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  • SugarCRM Editions
  • Sugar Community
  • Sugar Professional
  • Sugar Enterprise
  • Sugar Sell
  • Compatible Versions
  • 14.1, 14.0, 13.3, 13.2, 13.1, 13.0, 12.3, 12.2, 12.1, 12.0, 11.3, 11.2, 11.1, 11.0, 10.3, 10.2, 10.1, 10.0, 9.3, 9.2, 9.1, 9.0, 8.3, 8.2, 8.1, 8.0, 7.11, 7.10, 7.9, 7.8, 7.7, 7.6, 7.5, 7.2, 7.0, 6.7, 6.5, 6.1

    This Add-On doesn't support the latest Sugar version!

  • "Hi raysparks, Thank you for your feedback. * The errors you are facing maybe due to some compatibility issues. We have followed up with you on this ..." - Info@Rolustech

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