by Rolustech

Increase your Sales instantly by using Sales Data Visualizer. RT SalesMap gives you a clean, transparent, and uncomplicated visual representation of your Accounts, Leads, and Contacts using Google’s powerful web browser mapping software right on your Sugar instance.

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#3505 - Cannot View Map

Closed Installation created by tposugarcrm 4 years ago

Hello,

We recently install this to SugarCRM. However, when we went to search for accounts and view map, nothing appear. Please advise. Thanks!

  1. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    Hi,

    Thank you for contacting us,

    Can you let me know if you followed the installation instructions and added the Google Maps API keys during the installation?

    Regards, Roulstech Support support@rolustech.com

    • tposugarcrm member avatar

      tposugarcrm

      4 years ago

      Hello,

      Yes, I followed the steps and was able to get the module onto my SugarCRM. However, when I searched for a company by zip code, etc., a map view will not populate.

      Thanks!

    • rolustech member avatar

      Rolustech Provider Affiliate

      4 years ago

      Hi,

      Are you adding a radius value in your search?

      Rolustech Support support@rolustech.com

    • tposugarcrm member avatar

      tposugarcrm

      4 years ago

      Yes, I've put in names, radius, etc. However, the map would still not load.

    • tposugarcrm member avatar

      tposugarcrm

      4 years ago

      Hi,

      Can you please tell me the process of installing the Google Map API Keys?

    • rolustech member avatar

      Rolustech Provider Affiliate

      4 years ago

      Hi,

      We've directly replied to you through email.

      Regards, Rolustech Support support@rolustech.com

    • tposugarcrm member avatar

      tposugarcrm

      4 years ago

      Hi, unfortunately our trial has expired. We were not able to use the app during the trial time due to this issue. Therefore, we will need to see if we should continue to purchase the app. We will keep you update once we decide. Thanks.

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  • "Hi raysparks, Thank you for your feedback. * The errors you are facing maybe due to some compatibility issues. We have followed up with you on this ..." - Rolustech

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