by Rolustech

Increase your Sales instantly by using Sales Data Visualizer. RT SalesMap gives you a clean, transparent, and uncomplicated visual representation of your Accounts, Leads, and Contacts using Google’s powerful web browser mapping software right on your Sugar instance.

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#2578 - Not geo-coding accounts / contacts

Closed Bug? created by Fenix Net Solutions 5 years ago

For Chasetek, the license validates, but I think something is still wrong here? There is no geo=coding of accounts. There are over 8000 accounts that fit under the criteria I selected in the user settings.

Please advise.

  1. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi,

    Please make sure you have installed the latest version of RT SalesMap on your Sugar by following the Installation Guide. RT SalesMap version 4 is now available for both Sugar 6 and 7.

    Also please check that your 'Calculate Longitude and Latitude' scheduler is working fine.

    If you are still unable to fix the issue, then please share your Sugar login details with us at support@rolustech.com so that we can look into the issue and fix it.

    Thank you.


    Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com

    • info56 member avatar

      Fenix Net Solutions

      5 years ago

      I don't see a job for 'Calculate Longitude and Latitude' in the scheduler. I think when installing there were some permission issues. I may have tried to uninstall and reinstall before. I'm not sure. But I want to set this up correctly, please advise.

  2. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    HI,

    Please install the latest package of SalesMap (version 4) on your Sugar by closely following the Installation Guide. Each step is explained in the installation guide and you will be able to correctly configure the plugin using it.

    Should you need our assistance then please share your Sugar login details with us at support@rolustech.com so that we can do the setup for you.

    Thank you.

    Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com

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