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#1382 - Not Mapping

Closed Bug? created by anthony1 6 years ago

I have run the scheduler for mapping the lat and long of the records several times and they are still not showing in the map module. Any help?

Thanks

  1. rolustech member avatar

    Rolustech Provider Affiliate

    6 years ago

    Hi anthony1,

    1. Kindly tell that what version of Sugar you are using.
    2. When you run the scheduler make sure that your cron job is run successfully, then check the number of 'Geo-coded records' from the Sales Map screen.
    3. We are assuming that your schedulers is run successfully. Make sure that you convert 1000 records per day as more than 1000 records are not converted in a single day.
    • Follow our installation/User guide to check if you are missing any step : https://www.sugaroutfitters.com/docs/google-salesmap/installation-guide-sugar-7 https://www.sugaroutfitters.com/docs/google-salesmap/user-guide-sugar-7

    Hope it helps.

    Regards, Rolustech Support.

  2. anthony1 member avatar

    anthony1

    6 years ago

    Thank you for your reply:

    1. Sugar 7
    2. The job registers as "complete" and there are no records showing in the "non-geo-coded" fields
    3. I do not understand what you mean by this
    4. I checked and I did install correctly

    Thanks,

    Anthony

  3. anthony1 member avatar

    anthony1

    6 years ago

    Ok, I've run the repair job and it is now showing all of the contacts and leads as not mapped. But at least they are registering in the module. No pins are showing up however. Any suggestions?

  4. rolustech member avatar

    Rolustech Provider Affiliate

    6 years ago

    Hi anthony1,

    We will have to look into your Sugar to figure out the issue and resolve it instantly. Kindly send us your SugarCRM instance url and credentials at support@rolustech in reference to this ticket.

    Regards, Rolustech Support.

  5. rolustech member avatar

    Rolustech Provider Affiliate

    6 years ago

    Hi anthony1,

    Please let us know if your issue has been resolved or you need any further help. If not then we shall close this case.

    Thank You, Rolustech Support

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