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Locate your clients and prospects on a contextualized map. Visually identify clients by type icon. Get directions to help plan out your route.

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#4114 - Adding Dashlet Broken

Closed Bug? created by tomjuel 4 years ago

To whom it may concern,

When trying to activate the SynoGeoloc Dashlet--no matter what level (record or list)--I select the SynoGeoloc and SugarCRM freezes up. It does not show the next selection (billing or shipping).

I've tried disabling/re-enabling, uninstalling/reinstalling, downloading a completely new version of it and reinstalling.

Any help is appreciated.

Best, Tom

  1. synolia-primary-contact member avatar

    synolia

    4 years ago

    Hi

    Can you send us the Sugar and module versions do you use ? Have you the possibility to make a video ?

    Is there errors into the Sugar Logs ?

    Kind regards

    SYNOLIA Support

  2. tomjuel member avatar

    tomjuel

    4 years ago

    Hello,

    It seems to be working a little better now to where I can actually get to viewing the dashlet; however, some accounts will not show up in the map. I've ensured that the addresses are complete with street, city, state, zip, and country but it still will not show up.

    SugarCRM Professional, Version 9.0.0 (Build 151) Leaflet & OpenStreetMap for Sugar 20190117

    Best, Tom

    • synolia-primary-contact member avatar

      synolia

      4 years ago

      Hi

      Can you send me examples of addresses that are not displayed on Map Locator ?

      Kind regards

      SYNOLIA Support

    • tomjuel member avatar

      tomjuel

      4 years ago

      Hello Synolia Support,

      Am I able to send you an example privately?

      Best regards, Tom

    • synolia-primary-contact member avatar

      synolia

      4 years ago

      Hi

      Of course, you can send us at sugaroutfitters@synolia.com

      Kind regards

      SYNOLIA Support

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