by urdhvatech

Find Duplicates BEFORE You Save! Instead of waiting until after you enter a new record's information to know if it's a duplicate, know after the first field if you're working on a duplicate. Say NO to redundant data! Improve your SugarCRM data quality by being prompted of duplicate values while creating new records.

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#347 - Duplicate check is not initated when Duplicate button is pressed on DetailView

Closed Bug? created by Verified Purchase 7 years ago
  1. Create a record
  2. Access the record in detailview
  3. Press duplicate
  4. Press Save
    Result: I have two records with the same Form ID (this is the field I specified to check for duplicates). I know I did it correctly because I see the bars running when I do click to another field instead of running through the steps above.
  1. vpoehlmann member avatar

    Verified Purchase

    7 years ago

    I am using 6.5.16 Community Edition with IE 10.

  2. cm_sugar member avatar

    CM & Sugar

    7 years ago

    Same here. I will have a look on it and update you soon. Thanks for your hint.

  3. jason member avatar

    jason

    7 years ago

    I've moved the support case to the Duplicate Detector add-on so that you can get the help you need.

    -Jason

  4. urdhvatech member avatar

    urdhvatech Provider Affiliate

    7 years ago

    Hello,

    When you configure duplicate checks for fields from Admin > Dupdetector Configuration, you have an option to Prevent Submit. Please make sure you choose that option to make system prevent save the duplicate record.

    Thank you,
    Team Urdhva.

  5. vpoehlmann member avatar

    Verified Purchase

    7 years ago

    I have ensured that it is clicked the Prevent Submit checkbox - also tried to unclick save and click again, but no check is done. Thanks.

  6. urdhvatech member avatar

    urdhvatech Provider Affiliate

    7 years ago

    Hello,

    Admin > Dupdetector Configuration > Prevent Submit Checked.

    Duplicate a record, leave the field which is marked for duplicate check, and that will show you there is a conflict, and then it should not allow you to save the record until conflict is resolved.

    If that doesn't work, I'd suggest you to contact us on Skype - urdhvatech - and we would best help you.

    Thanks,
    Team Urdhva.

  7. vpoehlmann member avatar

    Verified Purchase

    7 years ago

    The duplicate procedure works as expected

  8. urdhvatech member avatar

    urdhvatech Provider Affiliate

    7 years ago

    Thank you Sefarsi for confirmation.

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