by urdhvatech

Find Duplicates BEFORE You Save! Instead of waiting until after you enter a new record's information to know if it's a duplicate, know after the first field if you're working on a duplicate. Say NO to redundant data! Improve your SugarCRM data quality by being prompted of duplicate values while creating new records.

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#2948 - Contacts cannot be deleted

Closed Bug? created by pbiber Verified Purchase 5 years ago

I installed Duplicate Detector and now I cannot delete contacts. When trying to delete them I either get a white screen or a pop-up stating 'An error has occurred'. As soon as I uninstalled Duplicate Detector I no longer had the problem.

I would like to reinstall DD but need a fix for this bug first.

  1. urdhvatech member avatar

    urdhvatech Provider Affiliate

    5 years ago

    Hi, We apologise for the problem you are facing. May I know what version of SuiteCRM you are installing it into? and on which theme (SuiteP/SuiteR) you are facing the issue? We have tested the plugin in all the version and didn't find such issue. However, we will check it one more time.

    • rasselman member avatar

      pbiber Verified Purchase

      5 years ago

      Sugar Community Edition - Version 6.5.24 (Build 509)

    • urdhvatech member avatar

      urdhvatech Provider Affiliate

      5 years ago

      The plugin you installed is for SuiteCRM. As you are using SugarCRM CE we need to check for its compatibility. As the CE version is now not maintained and SuiteCRM has enhanced the core CE product there are many architectural changes made. We will get back to you

    • urdhvatech member avatar

      urdhvatech Provider Affiliate

      5 years ago

      We checked and things are working fine. Can you come up on skype so that we can address it better? Need to see what's happening in your instance. Our skype id : urdhvatech

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  • "Really helps us prevent duplicates on very important fields used by diverse stakeholder groups. Great job and very quick support."

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